Kennis, opleidingen en ervaring:

Opleiding: Universitair

Stages en werkervaring: September 2014 – September 2015
Technical Support Professional – 1st Line Technical Support for Western Digital
- Phone and email technical support for Western Digital products
- Offering support to end users/resellers in relation with Western Digital products on software, hardware and network related issues.
- Internal and external hard drives
- Network Attached Storage Devices
- Backup software
- Remote access, desktop software and mobile apps
- Issuing RMA`s for defective products when such is determined and following procedures for Returns.
- Checking credit cards when used for security (advanced replacement RMA Process)
- Salesforce CRM
- Convergys - Kabelweg 43, 1014 BA Amsterdam, The Netherlands

May 2013 – September 2014
Dish Washer
- Dish Washing
- Cleaning
Cafe Restaurant Amsterdam, Watertorenplein 6, 1051 PA Amsterdam

March 2005 - February 2013
IT Technical Support
Computer and local network maintenance (30 PCs)
- OS installation (Windows 98 – 7) and maintenance
- MS Office 2000 – 2007 installation and maintenance
- MS Outlook 2003-2007 setup
- Shared printers setup
- System and data backup (Norton Ghost 14)
- Local Network setup and administration
- Applications installation and maintenance
- Hardware installation and management
KEME School, Egnatia 69, 55567 Thessaloniki, Greece, www.keme.com.gr

March 2012 – January 2013
IT Technical Support
Computer and local network setup and maintenance
- OS installation (Windows Xp - 7) and maintenance
- Local Network setup and administration
- MS Office 2003 – 2007 installation and maintenance
- MS Outlook 2003-2007 setup
- Hardware installation and management
- Shared printers setup
- System and data backup (Norton Ghost 14)
ANTEL Travel, Yannitson 77 & Demestiha,54627 Thessaloniki, www.anteltravel.gr

September 2001 - February 2013
IT Trainer
Teaching adults on MS Windows (98 – 7), MS Office 2000 – 2007, MS Outlook Express and MS Outlook 2003 – 2007, Internet Explorer 6 – 8. According to the Syllabus of the ECDL Foundation for the ECDL Core and ECDL Advanced qualifications. The courses lead to the exams of the ECDL Foundation.

September 2005 – June 2011
IT and Technology Teacher
Teaching Computers in Elementary Schools and Computer Lab administrator
- Teaching computer courses to elementary school students (classes 1st – 6th)
- Computer maintenance
- Local network setup and maintenance
Ministry of Education, Lifelong Learning and Religious Affairs, Greece

April 1999 – July 1999
Internship IT Technician
- PC Hardware Installation and configuration
- Windows OS, Drivers and software Installation
- Customer support, on site and via telephone
Computer Data, Dodonis 68, Ioannina, Greece

Opleidingen en cursussen:

Overige informatie:

Rijbewijs: B

Eigen vervoer: Nee

Persoonlijke eigenschappen: - Good communication skills gained through my experience in education
- Excellent user support skills
- Mediating skills: I worked for 6 years in elementary schools, with children from age 5-11

Hobby's en interesses:

Gewenste contractvorm: Fulltime