Kennis, opleidingen en ervaring:

Opleiding: HBO/ HTS

Stages en werkervaring: Employment History
International Sales Coordinator (Spanish, Italia, English)
August -2008 – Present
•Initiate phone calls and telephone/video conferences.
•Collect, analyze research and distribute information such as weekly sales and chart information. Daily management and upkeep of international one sheets.
•Coordinate and draft correspondence and presentations using MS Word, Excel and PowerPoint.
•Prepare business expense reports in a timely, accurate and efficient manner.
•Coordinate travel and ground transportation.
•Maintain lists/databases for the department.
•Coordinate schedules by planning and scheduling meetings, conferences, and teleconferences both locally and they are traveling. Coordinate international artist promotion i.e. phone interviews and compile marketing promotion requests and route for approval to artist management.
•Assist with organization of meetings and events including set-up, catering, etc.
•Provide back-up support for other members of the department as needed.

Help desk analyst, Italy, Spain.
NCR –Amsterdam
January-2006-2007
•Respond to enquiries from clients and help them resolve hardware or software problems.
•Maintain a log of any software or hardware problems detected.
•Support users in the use of Computer equipment by providing necessary training and advice.
•To allocate more complex calls to the relevant IT Support member. To provide 1st line technical support; answering support queries via phone, email and fax.
•To maintain a high degree of customer service for all support queries and adhere to all service management principles. To take ownership of user problems and be proactive when dealing with user issues.
•To log all calls on the call logging system.
•To arrange for external technical support where problems cannot be resolved in house.

Reservation, Tickets Sales, traffic Agent.
Continental Airlines Diemen-Brussels
December-2005-2006
•Services incoming telephone calls in a Call Centre or works individually with guests at a Booking Station on grounds
•Provides information on program content, policies, rates, and schedules individual and group tours
•Books reservations and/or sells bulk tickets to contracted clients and/or group representatives
•Prepares correspondence confirming reservations
•Prints and processes ticket orders; processes payments and refunds
•Maintains reservation records and tour/program inventory and schedules
•Responds to inquiries from the general public
•Offers appropriate information to generate additional sales
•Provides support to event coordinators and outside sales staff as required
•Conducts special projects

Teacher assistant
Primary school De Berenbucht Zeeland-Holland
April-2002-2005
•Supporting and reinforcing instruction
•Preparing materials
•Helping your child practice skills
•Monitoring safety
•Assisting with self-care tasks
•Supporting social interactions
•Serving on your child's educational team
Front desk receptionist
Hotel Gran Melia Caracas-Venezuela
Augustus-1999-2001
•Answer the phone promptly and use the guest’s name throughout the phone conversation.
•Actively promote the spa business centre, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
•Maintain eye contact when addressing external and internal guests.
•Handle guests’ questions and concerns professionally and courteously.
•Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
•Maintain a clean; safe, fully stocked and well organized work area.
•Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
•Maintain a positive attitude and contribute toward a quality work environment.
•Regularly attend, participate in and support training and staff meetings for the business centre.
•Assist in all areas of business centre operation as requested by management.
•Communicate to management any and all occurrences involving staff or guests in the business centre that require attention.

Front desk receptionist
Hotel Altamira Suites Caracas-Venezuela
January-1999-1999
•receive reservations for accommodation from clients, either in person or by telephone, fax or email
•take guests' details and allocate their rooms
•talk to transport carriers (e.g. airlines, bus companies, rental car agencies) to make travel arrangements for guests and to find lost luggage
•inform guests about the hotel/motel's facilities, policies and procedures
•provide tourist information to guests
•make reservations for sightseeing tours, restaurants, the cinema and live entertainment
•deal with enquiries and requests from guests
•take messages for guests
•calculate guests' bills and issue receipts upon payment
•service deliveries
•follow in-house procedures to help ensure the security of guests and employees arrange accommodation for guests travelling to other destinations
•perform cashier duties, cash travellers cheques and exchange foreign currency
•place guests' possessions in a safe if requested
•coordinate the cleaning of guests' personal laundry, shoe shining and room
•Perform general secretarial duties, such as preparing correspondence and attending to a switchboard.

References
To be provided upon request.

Opleidingen en cursussen: •English communication skills fluent English
Yes
2009
1, 2, 3 (UVA talen University)

•Secretary Basic certificate
Yes
2004 - 2005
Scheideger Terneuzen-Zeeland

•Dutch Integration Course
Yes
2002 - 2003

•Intensive Course English Language
Yes
2001 - 2002

Interlink School of English Bournemouth-England
•HBO, Bachelor of business administartion (bba)
Yes
1996 - 2001

Santa Maria University Caracas-Venezuela
•VWO, Secundary school
Yes
1990 - 1996
Monte Sacro D.F Caracas-Venezuela

Overige informatie:

Rijbewijs: A

Eigen vervoer: Nee

Persoonlijke eigenschappen: Skills, Abilities and languages
• Sales
• Marketing
• Excellent communication skills
• Marketing
• Trustworthy
• Persuasive
• Trustworthy
• Confident
• Flexible
• Adaptive
• Good Listening Skills
• Fast Learner
• MS Office
• Confident decision maker
• Microsoft Office 2000
• Team Player
• IT/Telecoms conversant
• Outlook
• Internet navigation
• Spanish
• English
• Italian
• Dutch

Hobby's en interesses:

Gewenste contractvorm: Fulltime