Kennis, opleidingen en ervaring:

Opleiding: HBO/ HTS

Stages en werkervaring: Darryl Howard Heemstedestraat 35-III 1059CZ Amsterdam, NL

Email: d.howard1@upcmail.nl

OBJECTIVE
Strong-minded, analytical and results focused individual, that is venturesome, positive-thinking and highly talented; who is an experienced professional in handling a major project from planning to execution. A strong helicopter-view and “spider in the web” work ethic. Practicing The 7 Habits of Highly Effective People. SERVICE, COMMUNICATION, PROJECTS and COORDINATING are my KEY attributes!

CORE COMPETENCIES
*Problem Solving Ability *Excellent Motivator and Coordinator *Determined *Training and Planning
*Innovative *Self-starter

PROFESSIONAL EXPERIENCE
ePsychiater, Amsterdam, NL August 2010 – December 2010
Project Manager
• Managed & Implemented the Routine Outcome Monitoring (ROM) project/software; an advanced multifunctional web-based platform for the outpatient monitoring of mental health patients.
• Launched the availability of specification in the project.
• Lead the streamlining of the data communication and processes.
• Educated psychiatrist in structuring of practice/office with online programs.

IBM B.V., Amsterdam, NL August 2007 – April 2009
Global Delivery On-Site [GDOS] Implementation Manager
• Created & Implemented Global Delivery On-Site [GDOS] world-class delivery plan, a detailed customized approach and lead implementation of the plan, ensuring flawless implementation of the plan to achieve commercial success, and represented the project in broader BU initiatives; from conception to completion. My delivery plan, was used as a model, which was applied in other EMEA IMT’s [Integrated Market Team].
• Played a key role in achieving the global commercial goals for significant delivery of project.
• Interfaced with a wide range of stakeholders, suppliers and other involved parties both internally and externally, locally and remotely and across cultures.
• GDOS Implementation Focal Point/SME driving functional excellence on processes and reporting for project.
• Advised and liaised with department heads on all project matters, while working in a service delivery BU providing infrastructure support, ensuring that E2E operational processes are being followed as required.
• Translation of broad organizational goals and business situation into project-specific objectives and strategies, recommendations for action, achievement of project objectives, and the development and management of tracking systems/tool to assess results for effectiveness.
• Reviewed performance metrics and service delivery performance and raised issues when service levels were not being met.
• Synergized/Worked with existing global suppliers and sourcing new providers.
• Structured partnership between GDOS Design & GDOS Implementation and managed GDOS roll-outs for India, China & Romania; leading direction during implementation stage after design was in place.
• Synergized with development team for creation of new tracking tool for database administration.
• Used business acumen to translate broad organizational goals and business situation into project- specific objectives and strategies.
• Represented team/project in various Process SME forums, Project Advisory Boards and Project related to processes and tools.
• Advised & Educated the business of GDOS advantages for their business activities.
• Facilitated ways of making the GDOS process run more effectively by creating a RACI matrix checklist.
• Used organizational and analytical skills to coordinate analyses to lead to valid and accurate conclusions and recommendations for action.
• Maintained and build new business relationships with internal and external suppliers.
• Worked closely with Operations & Supplier to ensure that processes were fit for purpose and made continuous process improvements.
• ‘Gatekeeper’ for escalations to prevent issues being escalated too quickly towards upper-management.
• Used project and interpersonal management skills to ensure that all elements of project objectives are achieved, including presentations to and influencing of both internal and external stakeholders.
• Maintained SLA’s across service lines and ensured that service levels and measures were meeting customer requirements.
• Provided GDOS process understanding to resources on a face to face basis [personal touch].
• Established regular brainstorming sessions with [micro-managed] colleagues for ideas, feedback and improvements.
• Ensured my contributions were visible with the BU and our team was aware of latest changes to the GDOS project.
• Exercised PRINCE2 methodology for the management, control and organization of the GDOS Project.

ACN Europe B.V., Amsterdam, NL January 2007 - July 2007
Reporting Analyst
• Generated and analyzed all reports within ACN.
• Facilitated process improvements and implementations of change requests.
• Distributed, published and archived selected key performance measurement reports.
• Consulted users in interpreting data and reporting standards.

Telenor Communications Services, Hoofddorp, NL
November 2005 - November 2006
Network Operator
• Supported customers by providing daily care for operational satellite networks.
• Studied/Exercised VSAT config & troubleshooting.
• Proactively performed trouble shooting, solving the problems and archiving the facts and figures.
• Created innovative solutions for maintenance, monitoring, reporting systems and procedures.
• Managed satellite equipment vendors SLA’s and Service & Support and upgrades.
• Strong understanding of the way in which ISP providers deliver leased lines and other connectivity.
• Organized RMA [Return Merchandise Authorization] transactions for replacement of defective equipment to the supplier & with the inventory of spare parts.

MCI Worldcom BV, Amsterdam, NL October 1998 - June 2004
IP-VPN Project Engineer
• Ensured customer’s network installation and functionality as designed.
• Upgraded over 2700 VPN Access Points across EMEA, with the latest LUCENT software.
• Managed all customer and company-initiated changes.
• Audited databases for existing customers.
• Reviewed network designs for flaws and made recommendations.
• Tested OOB [Out of Band] modems.
Network Technician
• Evaluated worldwide customer generated tickets.
• Analyzed circuit configuration & layout and troubleshooting outages on truck & SDH level using CISCO WAN Mangager, Integrated Network Management and both REMEDY & ETMS Management Delivery tools.
• Improved KPI targets.
• Managed telecom vendors [KPN, EPT, BelgaCom] for identity of and solution to network problems.
• Tested circuits directly with customer’s technician.
Technical Solutions Analyst - Team Leader
• Supervised and organized the workload of the Technical Analysts team & troubleshooting outages on circuit level.
• Maintained a constant vigil of customer network circuits, including alarms & reporting devices using CASC, CASCtools, telnet & NETeXPERT and SCOPUS delivery tools.
• Developed proactive procedure to handle customer outages.
• Created team statistical report during monthly management meeting for evaluation of service quality.
• Trained helpdesk staff on F&E [Facilities & Equipment] software program as a side project.

EDUCATION
Volksuniversiteit Amsterdam, NL
Dutch Language Course, January 1996
Studied Dutch grammar & spelling.

San Francisco State College, San Francisco, California
Bachelor of Arts - Business Administration, June 1988

CERTIFICATIONS
The 7 Habits of Highly Effective People – Certificate
ITIL Certification expected 2011

Opleidingen en cursussen:

Overige informatie:

Rijbewijs: B

Eigen vervoer: Nee

Persoonlijke eigenschappen:

Hobby's en interesses:

Gewenste contractvorm: Fulltime