Kennis, opleidingen en ervaring:

Opleiding: Universitair

Stages en werkervaring: 2011:Client Service Manager Germany
Multi-M/IT, Amsterdam, Netherlands
• CRM-Consultant, database marketing, lead management
• Project management customer databases
• Business and operational link between clients (Opel and Chevrolet Germany), their external service providers (marketing agencies, fulfillment agencies,…) and Multi-M/IT

2010: Coach/CRM
Philips, Amsterdam, Netherlands
• Improving automatic e-mails (customization, measurability and point of contact) in order to increase customer satisfaction, engagement and retention
• Analyzing customer data as input for potential customer/market segmentation resp. adjustment of products/services
• Coaching of international clients (USA, Germany, Austria, Switzerland) on behavioral change (on activity and related topics): setting goals, planning, identifying and overcoming risks and obstacles, supporting action, developing strategies to prevent a relapse into old habits and patterns


2009: International Senior Project Manager Direct Mailing Production
Quadriga Art International, Amsterdam, Netherlands
• Servicing new and existing accounts (i.a. one of the largest accounts in Europa, sales in September 2009 ca. 2,5 mil €) and representing the needs and interests of the assigned markets (Austria, Finland, Germany, India, Italy, Slovenia, Spain)
• Coordinating, organizing, overseeing and controlling the process from receipt of order to delivery to post offices/lettershops: consulting, arranging artwork, getting prices and deadlines, finding alternative solutions, communicating regularly with the client, organizing production and delivery, keeping track
• Working on a daily basis with Operations, Customer Service and Arts in New York & New Jersey

2004 to 2009: Project Management Web
Tyrolean Education Service, Innsbruck, Austria
● Managing Web / IT-projects (CMS-integration, websites, web applications; budget range up to ca. 2 mil. €)
● Servicing new and existing accounts (universities, learning institutions, private companies, associations)
● Managing & facilitating relationships with third parties (clients, contractors, partners and politics)
● Managing a team of web developers & graphic artists (inhouse and external)
● Research & trend monitoring
●Giving trainings (B2C, B2B): CMS, Web 2.0, Office applications, applications developed in-house.


2002 - 2003: Management Assistant
peter lorenz ateliers, Innsbruck, Austria
● Management assistant & PR
● Point of contact for (potential) buyers of in an international apartment project
● (Cost) Accounting


2002: Direct Marketing/Fundraising Consultant
Joint System GmbH, Innsbruck, Austria
● Inhouse Fundraising Consultant for SOS-Children's Villages Austria, Germany and Switzerland: analyzing and interpreting donors' data, developing a fundraising strategy for the upcoming year and negotiating with respective country representatives
● Pre-launching market research for the SOS-Children's Villages Affinity Card: design, execution, evaluation and presentation

2000/2001: Conference Manager
PCO Tyrol Congress, Congress Innsbruck GmbH, Innsbruck, Austria
● Organizing national and international conferences and conventions up to appr. 2000 participants: consulting, venue management, finance management, participant registration, hotel reservation, AV-management, abstract handling, congress marketing, social and partner’s program

1999/2000: Junior Project Manager^
Syneco GmbH, Innsbruck, Austria
● Participating in projects in the field of organizational development and customer satisfaction analysis

Opleidingen en cursussen: Business Management (majors: marketing & human resource management),
Project Management Training (IPMA standard, Prince2 Practitioner, SCRUM Master)
Coaching & Counseling Training
Languages: German (native) | English | Dutch

Overige informatie:

Rijbewijs: B

Eigen vervoer: Nee

Persoonlijke eigenschappen: strong planning, organising and monitoring abilities
well-organised planner and scheduler, strong analytical skills
decisive and results-driven, creative problem-solver, sees the big picture
adaptable and flexible, good listener and communicator, motivator
seek new responsibilities and use initiative, self-sufficient

Hobby's en interesses:

Gewenste contractvorm: Fulltime