Kennis, opleidingen en ervaring:

Opleiding: Universitair

Stages en werkervaring: WORK EXPERIENCE
Human Resources and Beverage Manager
2003 –2009
The Settlers Inn, Hawley, PA, USA
Member of management team with dual responsibilities over HR and Beverage Management. Responsible for recruitment, employee relations, salary planning and to manage the beverage business including purchasing strategy, inventory management, sales, staff training, and bar staff management. As a Sommelier, assisted customers with wine selection in the restaurant and consulted with customers on special events on the property. Worked with the chef to organize wine and food pairing dinners. Under my leadership the restaurant received the Wine Spectator Award with special distinction every single year.

Career progression within Nortel Networks
Human Resources Manager 1999 – 2002
Wilmington and Chelmsford, MA, USA
-Managed the integration of the HR function for two acquisitions: Aptis Communications, a company acquired by Nortel Networks in March 1998, and then CoreTek in June 2000.
-Developed and drove the HR agenda. Direct interaction with the business unit President and his management team. Also supported a R&D employee population of 250 with Aptis and a manufacturing and R&D population of 350 with Coretek.
-Planned, managed and implemented all corporate HR programs such as Salary Planning, Talent Management, Succession Planning, Incentives and Stock Options, etc. across the business group.
-Acted as an advisor and trainer to managers on the following: performance management, team building, compensation, organization design, organization effectiveness, employee satisfaction, employee recognition, and other employee relation issues.
-Provided leadership and direction to junior Human Resources Associates with Coretek.
-Accomplishments:
•Successfully doubled the employee population from 150 to 300 in 6 months with Coretek.
•Designed a new incentive plan for all post-merger employees at Coretek that led to the successful achievements of both the R&D and manufacturing objectives.
•Managed the optimization of over 140 people to meet cost reduction goals at Coretek.
•Designed a Strategic Business Incentive plan for all Aptis employees that contributed to the organization over achieving business objectives by 10% and 50% for each 6-month period.

Human Resources Associate
1994 – 1999
Ottawa, Ontario, Canada
-Managed the Human Resources function for several different business units over the time period.
-Developed and drove the HR agenda with the business group. Interacted primarily with the business unit General Manager, Vice Presidents and Directors. Also supported significant and increasingly sizable (>800) employee population.
-Planned, managed and implemented corporate HR programs such as Salary Planning, Key Resource Development, Talent Management, Succession Planning, Senior Management Incentive and Stock Option, and others.
-Acted as an advisor and trainer to managers on the following: performance management, team building, compensation, organization design, organization effectiveness, employee satisfaction, employee recognition, and other employee relation issues.
-Acted as a change management agent in moving towards the Time-To-Market (TTM) model.
-Participated in the decisions on the Portfolio Management Team. Attended board review meetings.
-Provided leadership and direction to junior Human Resources Associates.
-Investigated discrimination and sexual harassment complaints.
-Accomplishments:
•Key contributor in the “data war game” exercise, working on competitive information gathering team. Team recommendations led to the formation of a new Data Business organization.
• Designed and implemented a series of 14 HR training modules to help CDN managers with their day-to-day responsibilities.
•Designed and implemented an innovative completion/retention incentive plan for the 90 people on the Vector project.
•Participated in the design of the CDN senior manager incentive sub-plan and of many other incentives plans for the organization.
•Designed and implemented an employee feedback program where employees assessed their managers’ people management skills. The results of the assessment were incorporated into the manager compensation program.
•Won the prestigious Nortel Networks’ Chairman Award of Excellence for the very successful redeployment of 400 employees within the corporation.
•Worked with the management team to increase employee satisfaction by 8% in SONET and 10% in System Engineering Design.
•Introduced a formal "Buddy" program in one organization to ease orientation for new employees.
•Promoted a "thank you" culture through the design of a simple recognition program.
•Coordinated the delivery of a management course tailored to address their requirements.
•Participated in the coordination and recruitment of 3 new HR associates in the Ottawa region.

National Experienced Hiring Prime 1993 – 1994
Ottawa, Ontario, Canada
-Single point of contact for HR generalists across Canada for recruiting questions and requirements.
-Supported “Experienced hiring” by conducting candidate searches for Nortel Networks locations across Canada, organizing external career fairs, and coordinating national advertising.
-Acted as expert resource for the 93-94 New Grad campaign planning team.
-Provided orientation support and training for new temporary staff.
-Co-facilitated sessions of the three and a half day Entry Leadership Forum training course intended for all new Nortel Networks hires.
-Contributed, as a team member, to a number of special projects:
•Provided logistic support for corporate downsizing exercise;
•Coordinated the implementation of Resumix -- a new résumé management system;
•Refined the Employee Referral program for the Ottawa region.

National New Grad and Co-op Prime
1992 – 1993
Ottawa, Ontario, Canada
-Designed and executed the National Co-op program that resulted in over 1200 hires.
-Planned and implemented the National New Grad program that resulted in over 500 hires.
-Coordinated regional and local HR involvement in the National New Grad and Co-op programs and support of regional roll out.
-Determined salaries for New Grad and Co-op hires.

National New Grad Coordinator
1991 – 1992
Mississauga, Ontario, Canada
-Coordinated recruitment of HR Leadership Development Program candidates for Canada including:
•University selection, posting, and applicant review;
•Support of on-campus events -- information sessions, interviews, logistic coordination;
•Coordination of on-site executive interviews and selection;
•Completion of reference checks and offers.
-Assisted National New Grad Prime with execution of the 1991-1992 campaign.

Marketing Specialist,
1990 - 1991
Belleville, Ontario, Canada
As a member of the International Marketing Regional Support Group, provided marketing support for various locations and licensees worldwide.
-Responded to requests from the regions on a wide range of topics including technical support, pricing, training, and documentation.
-Produced an international price catalog - a single source of information on all products, packages and services offered by the Belleville location.
-Established procedures to better customer service and increase customer satisfaction.

Marketing Consultant
1990
Belleville, Ontario, Canada
-Coordinated all logistics for the successful launch of Meridian 1, a major new product line for Nortel:
• Sent invitations;
• Organized all hospitality for the 800 customers and suppliers who attended the event;
• Interfaced with the firm responsible for the production of the show;
• Produced, desktop publish and print an information booklet for the demonstration area.
-Prepared and analyze customer feedback questionnaires.

Three paid internships in Human Resources and Marketing
1988 - 1989
Belleville, Ontario, Canada

VOLUNTEER WORK
Human Resources Advisor and Staffing Committee Member 2007-2010

Delaware Highlands Conservancy, Hawley, PA, USA

The de facto resource for all HR issues for this small non-profit land conservation organization.
Responsible for the overall hiring process, the creation and updating of the HR policy manual
and putting forward recommendations to the Board of Directors on staffing and compensation
issues.

Winery Worker
2006
Casa Lapostolle, Colchagua Valley, Chile
Performed many of the winemaking process tasks at a prestigious Chilean winery for two months.

REFERENCES
Available on request.

Opleidingen en cursussen: EDUCATION
McMASTER UNIVERSITY, Hamilton, Ontario, Canada
MBA, 1989, major in Human Resources and minor in Marketing

McGILL UNIVERSITY, Montréal, Québec, Canada
B.Sc., 1987

INTERESTS
-Certified administrator of the Myers-Briggs Type Indicator, co-developed and co-facilitated introduction courses to improve communications and team effectiveness.
-Enjoy sports, particularly basketball and racquet sports.
-Traveled extensively throughout the world including a six-month around the world trip.
-Hold a sommelier certificate.

Overige informatie:

Rijbewijs: Geen

Eigen vervoer: Nee

Persoonlijke eigenschappen: SKILLS SUMMARY
-Experienced HR manager with solid generalist skills, passion and international exposure.
-Flexible, energetic. Ability to manage large, varied workload in a dynamic and changing environment.
-Strong project management skills. Ability to plan, organize, and deliver projects within time constraints.
-Good analytical and problem solving skills. Ability to provide recommendations after thorough analysis.
-Strong team player.
-Customer service oriented. Responsive. Timely and value-added approach to customer requests.
-Fluent in French and English with basic Spanish. Able to legally work in the Netherlands.

Hobby's en interesses:

Gewenste contractvorm: Fulltime