Kennis, opleidingen en ervaring:

Opleiding: HBO/ HTS

Stages en werkervaring: Customer Service supervisor - Myngle BV, Amsterdam
July 2010 to October 2010
Responsible for the supervision and coordination of an offshore customer service team in India.
Managed a wide range of customer service related activities including payment submission, invoice requests, users’ data updates, schedule arrangement, feedback control and mailing.
Participated in up/cross selling projects by means of promoting new prducts/services; assisted sales team for all the post sales issues; ensured the services/products were successfully delivered.
Worked closely with IT/marketing department for website update/redesign, visualized marcom concepts, users’ base activation, social media marketing and ad hoc projects with creative agencies.

Internship - Myngle BV, Amsterdam
July 2009 to February 2010
Supported Google campaigns and marcom by creating banners, vouchers and posters; responsible for the creation of online ads posted on landing page and partners’ websites and editing users’ diploma.
Assisted Customer Service department and reported top concerned issue to the team weekly.
Investigated and analyzed daily transaction in terms of monthly cancellation analysis with required Excel skills; highly participated in competitor analysis.
Took charge of on-line customer support, processed online bookings.
Helped other departments when needed.

Opleidingen en cursussen: The Hague University
2006-2010(The Hague, the Netherlands)
Bachelor degree in International Business Management Studies
Specialized in Marketing

INSEEC Business School (Exchange Program) 2009(Paris, France)

Overige informatie:

Rijbewijs: Geen

Eigen vervoer: Nee

Persoonlijke eigenschappen:

Hobby's en interesses:

Gewenste contractvorm: Fulltime