Kennis, opleidingen en ervaring:

Opleiding: MBO/ MTS

Stages en werkervaring: EMPLOYMENT HISTORY

JAN 2006 - AUG 2010
Iggesund Paperboard, Amsterdam
Training Coordinator
•Responsible for organising internal and external training for all office and home office based employees (approx 100)
•With a small team of trainers, providing all company systems training to new employees
•Designing all coursework books to accompany training
•Arranging training venues and liaising with external training partners
•Evaluating trainees by means of regular testing and interview
•Providing and devising advanced training programmes for Microsoft Office and all in house systems for existing employees
•Evaluating and reporting to management effectiveness of training and trainers.
•Liaising with team leaders and managers to identify training needs.
•Updating the company intranet with course details.
•Involved in projects around developing new systems and changes to existing systems

Courses
Pieterman training -Train the trainer
MCE -Effective training skills
MCE -Introduction to coaching

Other activities
BHV member


MAY 2001 -DEC 2005 Iggesund Paperboard, Amsterdam
Account Coordinator
•Processing orders and liaising with the mills, sheeting stations and transport to ensure delivery schedules are met
•Controlling stock levels for several customers based on forecasts and previous years’ requirements
•Investigating invoice queries and raising credit notes or delegating to other personnel as appropriate
•Visiting customers in the UK to enhance and refine service level agreements

Courses
Basic telephone skills for customer service agents
Pro active customer service
Time & Self Management
Paperboard Properties and Quality Testing


JULY 2000 – APRIL 2001
Time Life Publishing, Amsterdam
Customer Services Representative
•Working in a busy call-centre environment dealing with customer enquiries and complaints about a wide range of products.

SEPT 1996 – APRIL 2000 Apex Nursing Agency, Manchester
Agency staff nurse
•Temporary nursing in a wide variety of healthcare settings including a one year placement on a busy medical ward.

JAN 1995 – SEPT 1996
Apex Nursing Agency, Manchester
Recruitment/Bookings Consultant
•Interviewing trained nurses and carers
•Providing temporary staff on long term and day to day basis for hospitals, nursing homes and homecare
•Assessing private housebound clients and developing their care package
•Mentorship of inexperienced care assistants
•Handling complaints from clients and initiating disciplinary measures as necessary

Opleidingen en cursussen:

Overige informatie:

Rijbewijs: Geen

Eigen vervoer: Nee

Persoonlijke eigenschappen:

Hobby's en interesses:

Gewenste contractvorm: Fulltime