Kennis, opleidingen en ervaring:

Opleiding: MBO/ MTS

Stages en werkervaring: Work Experience

2007 –2010 Sykes BV, Amsterdam Customer
Service Representative–German/English/Spanish


2006 –2007 ACN Inc, Amsterdam
CustomerCare - German

2005 - 2006 Stream International Europe BV, Amsterdam
Account ADOBE Customer Services Specialist

2004 - 2005 Working as a craftswoman and Living in Elba
Island - Italy. I had my own business of handmade crafts.

2002 - 2004 Interview International (EMIS) Amsterdam
Interviewer in International Department
German

2002 - 2002 Telemarketing International BV Lelystad

2001 –2002 Hans Brinker Hotel BV, Amsterdam
Worked as steward.

2000 –2001 Van Hecke Catering Services, Amsterdam
Catering Services –Waiter; Kitchen helper etc.

2000 – 2000 Hewlett Packard, Amsterdam
Hewlett Packard – German Department

1998 - 2000 Sylvan Prometric Call Center, Lelystad.
Customer Services Representative - German
Department.

Opleidingen en cursussen: Education

2005 Stream International Europe BV Customer
Handling Adobe product Training Usage Window
XP training.

2002 Interview International (EMIS)
Interview handling basic training.

1998 Sylvan Prometric Call Center.
Window 95, 98 registration, Mas 90 databases
usage, customer service satisfaction.

1993 – 1996 High school from Berlin Higher Professional
Education, department of social pedagogical.

1991 - 1992 JAO Voluntary social year at JAO

1987 – 1991 Higher Education (Realschule) Havo Diploma
1981 – 1989 Primary School Primary Evangelic School in
Berlin

Overige informatie:

Rijbewijs: Geen

Eigen vervoer: Nee

Persoonlijke eigenschappen: Profile

Because I was travelling a lot, I am flexible and I can adapt myself easily to different situations and circumstances. I am a good team player but also a good independent worker.

Hobby's en interesses:

Gewenste contractvorm: Fulltime