Kennis, opleidingen en ervaring:

Opleiding: HBO/ HTS

Stages en werkervaring: Tuuk Consultancy BV – Projects in Houten and Amersfoort, Holland
Consultant (August 2011 – Oktober 2011)

• Gather and extract the required information concerning the service contracts, performance, client satisfaction, products, invoicing, etc. using all available tools
• Analyze and advise regarding the whole administration process in order to ensure the workflow according to the rules and procedures of the SLA
• Advise regarding and increasing client satisfaction in order to maintain long standing client-relationships;

Volker Wessels Telecom BV, Amersfoort and Houten, Holland
Project Administration Manager (March 2009 – July 2011)
• Maintain the workflow according to the rules and procedures of the SLA
• Ensure the correct and complete registration, control and completion of projects
• Make internal and external reports concerning the projects, performance, subcontractors, client and ordering customer satisfaction, products, invoicing
• Implement necessary changes in order to increase performance in all areas
• Internal and external communication and trouble-shooting (ordering customer, subcontractors, clients, colleagues)

HP Nederland BV – Head Office Amstelveen, Holland
Contract Manager English/Dutch (December 2007 – February 2009)
• Actively maintaining an up-to-date information flow between all and any department involved (Management, Marketing, Sales, Installation, Interventions, Credit en Collection, Back Office etc.) and the clients.
• Direct contact with clients using all available channels; making all requested changes in contracts and coordinating all necessary activities between all departments involved herein.
• Taking all and any required action as result of diverse reports.

Koopman International BV – Amsterdam, Holland
Freelance Translator Dutch/ Netherlands/ Romanian (May 2007 – July 2010)

Freelance Assistant Manager - Amsterdam, Holland and the north-west of Romania
(January 2002 – April 2007)
• Assist and advise in contacts between Romanian, Dutch and other companies, presenting products on each other's markets, laying out cultural differences, interpreting/translations, business contacts, etc;
• Research, correspondence, agenda and travel arrangements.

Administration jobs – Amsterdam, Holland
(January 1991 – December 2001)

Diverse jobs in Zalau, Romania
(February 1981 – August 1990)

Opleidingen en cursussen: (2007- 2011) Various internal trainings and courses at Volker Wessels Telecom and HP Nederland BV
• Getting acquainted and efficiently using the newest world wide software programs designed to continuously raise the customer satisfaction degree and provide needed information for all departments
• Efficiency increase in the work processes, decision making and prioritizing, taking actions, Assertiveness, Organizing of the work space, mailbox, agenda and daily tasks, Making Choices, Communication, Stress Management, etc.

(1994 - 1995) Commercial business administration at OCA Amsterdam
• Study objects: Export, Management, Public relations, English Correspondence, Logistics, Marketing, and Sales.

(1993 - 1995) Middle Management
• Examination objects: General concepts, The Process of Management and Decision-making, Establishing Goals and Policy, Planning and Process Management, Organization, Motivating Employees, Leadership, Communication, Human Resource Policy and Management, Control and Evaluation, Handling of cases and practical examples.

(1994 - 1995) Spoken English Skills

(May - June 1993) Course “Own Business in the Netherlands”
• Subjects: Commercial plan, Personnel, Financial Plan, Sales, Administration, Communication.

(1991 - 1993) Course Dutch language for foreigners

(1977 - 1982) Lyceum Mathematics and Physics in Romania
• Study objects: Romanian language and literature, English, French, Economy, Socio-political studies, Political economy, Philosophy, History, Mathematics, Physics, Chemistry, Geography, Hygiene, Drawing, Resistance of Materials and Machines Components, Physical Education, and Productive Practice Mechanics.

Overige informatie:

Rijbewijs: B

Eigen vervoer: Nee

Persoonlijke eigenschappen: PROFILE:

• Seeks challenges, new experiences and new knowledge
• Perseverant and accurate, detail-oriented
• Good organizer and creative
• Helicopter-view, goal-oriented
• Able to function independent as well as in a team
• Fluent in both Dutch and English, proficient in Romanian, knowledge of French and Italian

Hobby's en interesses:

Gewenste contractvorm: Fulltime