CV Customer Care Executive Amsterdam


Persoonsgegevens:

Geslacht: Man

Leeftijd: 50

Woonplaats: Amsterdam

Kennis, opleidingen en ervaring:

Opleiding: HBO/ HTS

Stages en werkervaring: 01/2008 – present
Position: Customer Service Executive: besides CSE responsibilities, I have taken various tasks, such as BPG (best price guarentee) and projects for different departments.

08/2006 – 12/2007
Incentive Europe, Amsterdam
Postion: Project Manager for the Marketing Development

23/09– 28/09/2004
Formula-1 Grand Prix Shanghai, China
Working for Airtrack, a British Tour Company, as the Assistant of the Operation Managers

02/07 – 05/07/2004
Formula-1 Grand Prix Magny-Cours, France
Working for Airtrack, a British Tour Company, as the Assistant of the Operation Managers

19/06 – 21/06/2003
The ATLAS (The Association of Tourism and Leisure Education) Annual
International Conference in Leeuwarden
Position: Assistant and reporter

05/2001 – 08/2001
International Crown Plaza Hotel, Nanjing, China
Position: Assistant Manager

01/1998 – 05/2001
LG Colour Display Co., Ltd. China
Postion: Assistant of Administration Manager

04/1997 – 12/1997
International Ramada Plaza Hotel, Nanjing, China
Position: Assistant Manager

11/1996 – 04/1997
International Hilton Hotel, China
Position: Customer Agent

09/1992 – 10/1996
Nanjing Qinghuai Household Hotel, China
Position: Receptionist

Opleidingen en cursussen: 09/2009 – 11/2009
Study Dutch (pre-advance level) at University of Amsterdam

05/2005 – 07/2006
Study Dutch in ROC, Amsterdam

09/2002 – 05/2004
Master of Arts in International Leisure and Tourism Studies at London Metropolitan University in cooperation with Christelijke Hogeschool Nederland; Achieved the Master dissertation Authenticity in Tourists’ Eyes

09/2001 – 07/2002
Bachelor of Science in Business Administration at Noordelijke Hogeschool of Leeuwarden, Netherlands; Achieved the marketing research for Lypack Food Packaging Company in Leeuwarden

09/1997 – 07/2000
Advanced Diploma in Tourism & Hospitality Management at Nanjing Normal University in China

Overige informatie:

Rijbewijs: Geen

Eigen vervoer: Nee

Persoonlijke eigenschappen: • Strong initiative and organizational skills
• Good communication and interpersonal skills
• Hardworking and independent with strong problem solving skills
• Good team player with responsible attitude
• Well organized and professional
• Ability to adapt to various work situations
• Keen to learn
• Clear, reliable, creative and pleasant

Hobby's en interesses:

Gewenste contractvorm: Fulltime

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