Kennis, opleidingen en ervaring:

Opleiding: HBO/ HTS

Stages en werkervaring: August 2011 – Present
Groups & Events Executive , 4-Star Hotel, Amsterdam, the Netherlands
(270 rooms)
• Receiving and processing meeting and guestroom inquiries
• Establishing and understanding the needs and wants of the client
• Preparing proposals for the meeting- and room only groups
• Being proactive in contacting the client to receive feedback on the offer
• Planning the event in close cooperation with the client
• Being the point of contact during the event
• Evaluate the event while focusing on the client’s satisfaction and the hotel’s revenue
• Analyzing the monthly budget and forecast with the actual revenue
• Close cooperation with the outbound sales concerning promotions and possible leads

October 2010 – July 2011
Sales Coordinator , 4-Star Hotel, Amsterdam, the Netherlands (270 rooms)
• Preparing monthly, quarterly and annual performance reports
• Coordinating the annual integral business plan
• Controlling and evaluating the expenses showing on the profit and loss account
• Acquisition of corporate accounts with a maximum of 100 guestroom nights per year
• Being part of the opening team
• Assisting the Director of Sales & Marketing and the Account Managers
• Coordinating the marketing activities, e.g. promotions for the hotel and the restaurant
• Training and guiding two interns

August 2009 – September 2010
Reservation Agent Holiday Inn, 4-Star Hotel, Abu Dhabi, United Arab Emirates (203 rooms)
• Part of the pre-opening team in the Reservations department
• Assisting the individual and corporate clients with room reservations
• Managing the hotel’s online content published on the brand and third party websites
• Managing the social media tools e.g. Tripadvisor, Twitter and Facebook
• Making introduction sales calls to companies
• Assisting the Sales & Marketing department in acquisition
• Monitoring the competition in Abu Dhabi through guestroom rates checks
(Marketvision) and site inspections
• Cross training/exposure at Crowne Plaza Abu Dhabi and InterContinental Abu Dhabi at the Reservations department

June 2008- November 2008
Management Internship: Assistant Executive Reservations Intercontinental Century City, 5-Star Hotel, Los Angeles, United States of America (365 rooms)
• Providing a two-week forecast
• Managing the inventory of the guestrooms and the function space in accordance with the hotel strategy

November 2007- May 2008
Management Internship: Assistant Executive Housekeeping
Intercontinental Century City, 5-Star Hotel, Los Angeles, United States of America
(365 rooms)
• Responsible for the supervision of the employees in the Housekeeping and the
Laundry department.
• Analyzing the Housekeeping expenses showing in the monthly profit and loss account

Opleidingen en cursussen: Opleidingen:

2004-2009 Stenden University Leeuwarden, Nederland
B.A. International Hospitality Management and Business Administration.
Afgestudeerd Februari 2009.
Keuzevakken: Professional Conference Management 1 & Professional Conference Management 2

1999-2004 ‘t Studiehuis Molenplein, Middelbare School, Den Helder, Nederland, Geslaagd.

Cursussen:

2011 InterContinental Hotels Group – Training (Certified)
Strategic Selling 1

2010 IHG Revenue Development – Training (Certified)
Maximizing Your Channels

2009 Centre for Live Communication – Training (Certified)
Congress Management

2006 Stephen Covey – Training (Certified)
“The 7 habits of highly effective people.”

Overige informatie:

Rijbewijs: B

Eigen vervoer: Nee

Persoonlijke eigenschappen: Ik ben een assertief persoon, die proactief met situaties omgaat, spontaan, toegewijd, loyaal, flexibel, sociaal en een teamspeler.

Hobby's en interesses:

Gewenste contractvorm: Fulltime