Kennis, opleidingen en ervaring:

Opleiding: HBO/ HTS

Stages en werkervaring:
Process analyst (Supply Chain Management)
Reporting to Senior Director Sales & Customer Collaboration
Philips Consumer Lifestyle, Amsterdam 1.2.2008-31.7.2011

• Responsible for enhancing global Customer Service Level KPI-measurement, (OTIF), developing necessary IT solution and implementing new measurement system including training to Sales Organizations and Supply Centers.
• Responsible for preparing timely and accurate Customer Service Level reports and distributing to stakeholders in Sales Organizations, Supply Centers and Distribution Centers and follow-up on under performance.
• Contributed to exceeding Customer Service Level results by improving the metric and initiating improvement projects with various parts of the organization.
• Trained representatives from Sales Organizations, Supply Centers and Distribution Centers both on the metric and root cause analysis which is the basis for improvement. Trained successfully 100 Asian representatives from different locations with video communication.


Business consultant / E-messaging Specialist 1.5.2005 – 31.1.2008
NXP Semiconductors (founded by Philips) /
Philips Semiconductors, Eindhoven
Reporting to Systems & Process Manager EMEA

Responsible for implementing new electronic messages (documents) with external customers for Sales Order Processing, Forecasting, Invoicing and Quoting. Manages multiple implementations in parallel, run as mini projects. Provides first line operational support in messaging and SAP. Provides training in SAP for new international customer service teams located in Hungary.

• Managed EDI projects assigned by the Project Office from planning to execution within the timeframes and quality.
• Trained 47 new customer service representatives in Budapest office by end August 2007 in SAP EDI order management
• Ensured continuous service of EMessaging and SAP by providing first line support to organization and responding initially within 24 hours.


Business Fulfilment Analyst
Reporting to Global Business Fulfillment Manager 1.9.2002 - 30.4.2005 2(2)
Philips Semiconductors, Eindhoven

Responsible for analyzing and reporting forecast and sales trends of Global Account and publishing KPI’s for the Business Balanced Scorecard.

• Standardizing global reporting
• Interfacing towards Global Account team, Business Lines
• Customer forecast management
• Managed successful global supply managed inventory project


Customer Business Support 1997 - 2002
Business Fulfilment Coordinator
Philips Semiconductors, Finland
Responsible for the management of the on time delivery of orders, forecast accuracy and stock levels for supplier managed consignment programmes for customers.

• Participated in the successful change over of the automation of ordering and forecasting process
• Managed regular customer business fulfilment review meetings
• Team member of SAP EMEA implementation project specialized in order management. Participated in the successful SAP User Validation in Sunnyvale, California in 2000.
• Avoided production line stops during severe supply shortages of single source products for key customers over a period of 6 months in year 2000 by excellent communication and working relationship with customers.

Customer Service 1992 – 1996
Philips Components, Finland

• Order processing, order management, price quotations
• Customer service
• Managing timely deliveries from Business Lines to customers

Philips, Elcoma Division 1987 - 1992
Sales assistant

Opleidingen en cursussen: EDUCATION

• Social Psychology, Helsinki Open University (25 cr.), 2005 - 2006
• Commercial College Graduate, Malmi Business College, Helsinki, 1999-2001
• Matriculation examination, Mäkelänrinne Secondary High School, 1979

OTHER COURSES
• Dutch Language course (NT2), Amsterdam 2012
• Lean Supply Chain Management, Veldhoven 2011
• Influential Leadership, Eindhoven, 2010
• Learning to Lead at NXP, Heeze, 2007
• Prince2 foundation, Eindhoven, 2007
• Intercultural Awarness, Eindhoven, 2006
• Managing Successful Projects, Guildford, UK, 2004
• Philips Planners course, vLm Logistiek College, Eindhoven, 2002
• Successful selling in Customer Service, Institute of Marketing, Helsinki,1997
• Certificate in Forwarding and Transportation, Institute of Marketing, Helsinki,1994-95
• Certificate in Business Studies, Institute of Marketing, Helsinki, 1989-91

Overige informatie:

Rijbewijs: A,B

Eigen vervoer: Nee

Persoonlijke eigenschappen: Self-motivated, enthusiastic with excellent interpersonal skills. Experienced in reporting, analyzing, consulting, performance measurement, coordinating, project management, training and customer service. I have a hands-on mentality and can communicate with all levels in an organization. I am perceived by others as hard-working, approachable, accurate, patient, fact-based and solution oriented

KEY SKILLS

Communication
Excellent communication skills, both written and verbal. Many years of experience in working in large international companies and communicating with all levels in the organization.

Problem solving
Identified opportunities to improve business processes and systems. Able to analyze root causes, seek for solutions and work with global colleagues to deliver improvements

Organizational and planning
Excellent record of meeting organizational and personal deadlines. Proven record of managing projects and participating in global cross-functional projects as a highly knowledgeable and active team member.

IT skills
Windows Word, Excel, and Power Point, SAP (SD, MM), BW, EDI (Edifice)

Hobby's en interesses:

Gewenste contractvorm: Fulltime