Kennis, opleidingen en ervaring:

Opleiding: HBO/ HTS

Stages en werkervaring: June 2007 – August 2012
Diageo Brands B.V. Amsterdam, NL
Department: Customer Service / Supply Chain Management
Function: Customer Account Manager

Responsibilities:
•Manage orders pro-actively from receipt to delivery, order changes and exceptions effectively.
•Manage customer concerns to resolution within agreed turnaround times.
•Work effectively with planning, production and despatch on production schedules, escalations of urgent requests and changes to demand in order to avoid out of stock situations.
•Develop and manage strong relationships with customers and in-market colleagues.
•Interact weekly through supply planning meetings with production and planning team in Singapore and Chengdu (China) to understand demand forecast drivers.
•Knowledge of stock levels in-market and awareness of customers’ operations through liaison with agents and market managers.
•Key contact person for new product launches and innovations for Asia - Pacific region.
•Appointed as demand champion, work closely with planning and communicate changes to the customer service team.
•Manage huge SKU (Stock-Keeping unit), work closely with product management and planning team for new SKU updates or product replacement codes due to redesign or phase out.
•Provide input to the supply planning organization in developing inventory strategies on existing items, new products and product phase-out.
•Ensuring ‘On Time in Full’ (OTIF) deliveries are achieved and aligned with KPI measurements.
•Analyse customer requests against the trade-off between customer service and company’s profits.
•With knowledge of legal requirements prepare and collate the appropriate documentation, incl. customs and excise procedures and Incoterms. (Also Letters of Credit & Pre-shipment procedures)
•Manage customer expectations through a sound knowledge of the supply chain and processes.
•Receive & challenge customer forecast information.
•Monitor & maintain Supply Policy Agreements.
•Establish & maintain Service Level Agreements (SLA’s) and Partnership Agreements (PA’s).
•Process Brand change requests.
•Team member in system enhancement projects, provide support for any new systems implemented in SAP with internal (SAP super user) and external (Accenture) team.

Achievements:
Exceed net sales value of 20m GBP per year or almost a quarter million cases traded per annum.
Successful co-ordination of product launches, like the premium whiskey “The John Walker” for the travel retail drinks business in Asia and Middle East.

Reference: George Zaragas, Line Manager GTME at Diageo Brands B.V.

Dec 1998 – Mar 2004 VBC Electro-Heat Sdn. Bhd. Vitar Group, Malaysia
(Heat & Temperature Division, OEM industry)
Department: International Marketing Division
Function: Business Development Manager

Responsibilities:
•Marketing of Electrical heating components for global markets.
•Implement marketing strategy.
•Analyse actual against projected sales volumes on a monthly basis.
•Report sales forecasts to production sites.
•Identify and develop new business opportunities.
•Respond to a range of customer enquiries, fulfilling customer needs and resolving issues.
•Manage orders from receipt up to delivery, such as shipment arrangement with forwarder and logistic department.
•Responsible for product pricing.
•Identify and recommend improvements to existing processes and procedures.
•Liaise with other business areas in order to develop mutually beneficial business and maximize group potential.
•Provide input to the Business Plan in order to maximize effective use of resources.
•Experience in international exhibitions as participant and visitor.
•Travel extensively to USA, Europe and Asia for business meetings and exhibitions.
•Report to General Manager.

Achievements:
Supply contracts with global market customers (Xerox, Whirlpool, Panasonic) by striving for the ideal product and fulfil customer demands, on product’s price & quality.

Aug 1997- Sept 1998 Mieco Chipboard Limited, Malaysia.

Department: International Trade division: Japan, Korea, India, Sri Lanka
Function: Marketing & Customer Service Executive
Responsibilities:
•Marketing of Chipboard products for export markets.
•New market development.
•Internal business process enhancement.
•Handle customer complaints.
•Prepare monthly reports and give marketing presentations.
•Prepare quotation for new and existing customers.
•Liaise with the bill & shipping department to ensure prompt shipments.
•Visit factories with customers for product quality inspections & business meetings.

Opleidingen en cursussen: EDUCATION Graduated
University of London , Bachelor of Science (Economics) 1997
London School of Economics , Diploma in Economics 1995
Distant Learning Education College , South Australian Certificate of Education 1994

Secondary Education
Obtained MCE (Medium certificate Education) 1992
Obtained LCE (Lower certificate Education) 1990

Completed Seminars & Courses
2008 Project Management.
2007 SAP Training. (Release3 and Release 4)
2003 Master Sales Professional Program.
2002 Dale Carnegie Training.
2001 Management Skills for Successful Supervision.
2000 Manufacturing Management: Production, Planning & Control.

Overige informatie:

Rijbewijs: B

Eigen vervoer: Nee

Persoonlijke eigenschappen: Self motivated, enthusiastic, detail focussed, eager to learn with strong interest in supply chain management. More than 10 years of experience in an international business environment in the area of customer service, end to end supply chain & marketing striving to provide excellent service to customers.

Hobby's en interesses:

Gewenste contractvorm: Fulltime