CV Klanten service Amsterdam


Persoonsgegevens:

Geslacht: Vrouw

Leeftijd: 47

Woonplaats: Amsterdam

Kennis, opleidingen en ervaring:

Opleiding: HBO/ HTS

Stages en werkervaring: Career
Booking.com, Amsterdam:
8/2012 Freelance Italian Translator.
Main tasks: translating texts from English into Italian.

2010-2011 Trainer/Coach within the position of Content management Associate, Content Department.
Main tasks: training/coaching new employs and teams from different departments on the Guest Reviews System; up-dating Guest Reviews Manual and procedures; quality maintenance; handling the logistics of the trainings.

02/2008-04/2011 Content Management Associate, Content Department.
Main tasks: editing texts; processing guest reviews; checking/updating images; ensuring the web site content to comply with quality guidelines; dealing with e-mail correspondence and phone calls; hotels web pages building.

08/2006-02/2008 Italian Translator, Content Department.
Main tasks: translating texts from English into Italian, editing English texts, change request, proof-reading.

04/2006-08/2006 Coordinator /Web Site Builder, Sales Department.
Main tasks: building hotels web pages; training hotels on the system; hotels follow up by phone; dealing with hotels e-mails; up dating rates and availability.

2003-2006: Western Union, Rome Call Center Operator
Main tasks: transfer money; problems solving; back office.

2005: Telecom Italia, Rome Customer Care Operator
Main tasks: technical problems solving and selling products.

2002: Vodafone, Rome Customer Service Operator
Main tasks: technical problems solving.

Teaching experience
2011-2013: Self employed for Japanese painting classes, Amsterdam.
Main tasks: teaching painting; designing flyers; handling the logistics for the classes.

2010: Ymere, Amsterdam. Painting course for children.

2002: Tocco Fulmine, Rome. Painting course for children.

Internships
2009-2010: Como Park Studio, Amsterdam.
Tasks: assisting in the development of the company projects by giving contribution trough ideas and visual art.

2009: Art and the City, Amsterdam.
Tasks: Selecting and organizing art photos for the company archive.



Opleidingen en cursussen: Computer skills
Microsoft Office; Internet; Webex; Adobe Photoshop; SDL Trados Studio 2011; Google Translator Toolkit.

Languages
Italian: native
English: fluent
Dutch: fluent, level NT2 - 1



Education
1996-2002: Fine Art Academy, Rome. Department of Painting.
Main courses: Painting; History of Art; Art Anatomy; Etching.
Additional courses: Graphic Design Techniques; Photography; Phenomenology of Art; Anthropology of Art; Aesthetic of Art; Psychology of Art, Cinema.

1999: Erasmus Project, Hogeschool Sint Lukas, Brussels. Department of Painting.
Additional courses: Serigraphy; Etching; Drawing.

1991-1996: Fine Art Lyceum Alberto Savinio, Rome.

Extra trainings
2011-2013: Dutch language course by ROC.

2010: ‘Training the trainers’ workshop, Booking.com, Amsterdam.

2009-2010: Japanese ink painting, various workshops in Italy and France.

2009: Crea, Amsterdam. Photography course.

2008: Fotogram, Amsterdam. Photography course.

2002: Graphic Design, Rome.

Teaching experience
2011-2013: Self employed for Japanese painting classes, Amsterdam.
Main tasks: teaching painting; designing flyers; handling the logistics for the classes.

2010: Ymere, Amsterdam. Painting course for children.

2002: Tocco Fulmine, Rome. Painting course for children.

Overige informatie:

Rijbewijs: Geen

Eigen vervoer: Nee

Persoonlijke eigenschappen:

Hobby's en interesses:

Gewenste contractvorm: Fulltime

Reageren op dit CV