CV Klanten service Amsterdam
Persoonsgegevens:
Geslacht: Vrouw
Leeftijd: 47
Woonplaats: Amsterdam
Kennis, opleidingen en ervaring:
Opleiding: HBO/ HTS
Stages en werkervaring: Career
Booking.com, Amsterdam:
8/2012 Freelance Italian Translator.
Main tasks: translating texts from English into Italian.
2010-2011 Trainer/Coach within the position of Content management Associate, Content Department.
Main tasks: training/coaching new employs and teams from different departments on the Guest Reviews System; up-dating Guest Reviews Manual and procedures; quality maintenance; handling the logistics of the trainings.
02/2008-04/2011 Content Management Associate, Content Department.
Main tasks: editing texts; processing guest reviews; checking/updating images; ensuring the web site content to comply with quality guidelines; dealing with e-mail correspondence and phone calls; hotels web pages building.
08/2006-02/2008 Italian Translator, Content Department.
Main tasks: translating texts from English into Italian, editing English texts, change request, proof-reading.
04/2006-08/2006 Coordinator /Web Site Builder, Sales Department.
Main tasks: building hotels web pages; training hotels on the system; hotels follow up by phone; dealing with hotels e-mails; up dating rates and availability.
2003-2006: Western Union, Rome Call Center Operator
Main tasks: transfer money; problems solving; back office.
2005: Telecom Italia, Rome Customer Care Operator
Main tasks: technical problems solving and selling products.
2002: Vodafone, Rome Customer Service Operator
Main tasks: technical problems solving.
Teaching experience
2011-2013: Self employed for Japanese painting classes, Amsterdam.
Main tasks: teaching painting; designing flyers; handling the logistics for the classes.
2010: Ymere, Amsterdam. Painting course for children.
2002: Tocco Fulmine, Rome. Painting course for children.
Internships
2009-2010: Como Park Studio, Amsterdam.
Tasks: assisting in the development of the company projects by giving contribution trough ideas and visual art.
2009: Art and the City, Amsterdam.
Tasks: Selecting and organizing art photos for the company archive.
Opleidingen en cursussen: Computer skills
Microsoft Office; Internet; Webex; Adobe Photoshop; SDL Trados Studio 2011; Google Translator Toolkit.
Languages
Italian: native
English: fluent
Dutch: fluent, level NT2 - 1
Education
1996-2002: Fine Art Academy, Rome. Department of Painting.
Main courses: Painting; History of Art; Art Anatomy; Etching.
Additional courses: Graphic Design Techniques; Photography; Phenomenology of Art; Anthropology of Art; Aesthetic of Art; Psychology of Art, Cinema.
1999: Erasmus Project, Hogeschool Sint Lukas, Brussels. Department of Painting.
Additional courses: Serigraphy; Etching; Drawing.
1991-1996: Fine Art Lyceum Alberto Savinio, Rome.
Extra trainings
2011-2013: Dutch language course by ROC.
2010: Training the trainers workshop, Booking.com, Amsterdam.
2009-2010: Japanese ink painting, various workshops in Italy and France.
2009: Crea, Amsterdam. Photography course.
2008: Fotogram, Amsterdam. Photography course.
2002: Graphic Design, Rome.
Teaching experience
2011-2013: Self employed for Japanese painting classes, Amsterdam.
Main tasks: teaching painting; designing flyers; handling the logistics for the classes.
2010: Ymere, Amsterdam. Painting course for children.
2002: Tocco Fulmine, Rome. Painting course for children.
Overige informatie:
Rijbewijs: Geen
Eigen vervoer: Nee
Persoonlijke eigenschappen:
Hobby's en interesses:
Gewenste contractvorm: Fulltime
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