Kennis, opleidingen en ervaring:

Opleiding: HBO/ HTS

Stages en werkervaring: Stream International started October 16 1998 until July 2003
I started working at the HP DeskJet Department as a Technical Support specialist
Tasks / Experience:
1st line support for HP Deskjet printers and photosmart products (digital cameras)
Promoted to Mentor / Trainer from May 2000 until January 2002
Tasks / Experience:
supervising the DeskJet team
providing second line support
Preparing / giving product training
Coaching 1st line support agents
Reviewing 1st line support agents
I was transferred to the Compaq corporate Helpdesk as of January 2002. I Spent three months in Dublin where I was trained in the various applications to be supported by internal Compaq employee support.
Tasks / Experience:
Supporting SAP, VMS, Business Objects and Office 2000
supporting windows 2000/NT related user problems
Network problems (Windows 2000 Network)
User account administration in Active directory
Computer account administration in Active directory
Share administration in Active directory
Hardware support on Compaq Laptops and Desktops and other Hardware
Troubleshooting and solving dial-in Network problems on ISDN
Supporting VPN tunneling related problems
Managing the print servers


Register Amsterdam from September 2003 until September 2004 as 1st line internal support / junior system administrator
Providing support to over 200 internal users
Patching network connections
Troubleshooting network problems on a mixed Windows NT network
Supporting the Office 2000 / XP / 2003 suite
Supporting all windows platforms (windows 95 / 98 / NT / 2000 / XP)
Managing the printer server
Managing the backup server and making sure the backups are run properly
Managing mailboxes on the Exchange server (exchange 5.0)
Managing user / department shares on our File server
Numerous other system administrator tasks such as making sure the virus software is always up to date, Creating user accounts, creating mailboxes
Installing / replacing new Pc’s and printers

VU Servicedesk from Oktober 2004 until Februari 2005
Providing Support in a team for over 850 users
Troubleshooting OS related problems
Troubleshooting a scala of applications
Working on the IVOS project, which aims at providing easy access to computers for students

VU XP Migration Project Team member from 1st of may 2005 until july 2005
Part of the projectteam that led the VU Dienst Network into a succesful migration (over 800 clients)
Migrating and troubleshooting clients on the spot
Making sure the right software was distributed to the right PC / User
Making sure the right PC’s / users where placed in the right OU’s In AD
Making an entire inventory of the PC hardware park at the VU
Troubleshooting and solving a host of migration problems such as printer settings, printer server settings, Client side windows settings, missing programs, corrupt profiles, etc etc

Dignext BV system administrator from September 2005 until may 2006
Responsible for backups
Purchasing new server hardware and accessing when replacement equipment and change of systems was necessary
Support for all users in the building
Image creation for all test laptops and desktops
Active directory management
Exchange administration
ISA administration

Backoffice Engineer for Tatasteel Ijmuiden from Juli 2007 until Juli 2008
Ordering and placement of industry level printdevices, labelprinters, thermal printers and lineprinters.

Operator for Tatasteel Ijmuiden from Juli 2008 until march 2013
Monitoring all servers and network infrastructure for Tata Steel europe as managed bij GIS Ijmuiden
Monitoring SAP queues, Data warehouse and reporting factory queues
Monitoring HP-UX virtual servers

Opleidingen en cursussen: Application / Software / OS experience
Windows 2000, Windows 2000 server, Windows XP server, Windows XP advanced server, Windows NT4.0
Windows XP clients; Windows VISTA clients, Windows 7 Clients
Office 2000 Suite, Office XP Suite, Office 2003 Suite; Office 2010
SAP
Business Objects
Active Directory
VM Ware
Microsoft Exchange administrator
MS SQL server enterprise manager
SD4
IBM mainframes
HP OVO queue monitoring queues
Gensys monitoring tools
CONTROL-M, NETVIEW and IMS

Overige informatie:

Rijbewijs: B

Eigen vervoer: Nee

Persoonlijke eigenschappen:

Hobby's en interesses:

Gewenste contractvorm: Parttime