Kennis, opleidingen en ervaring:

Opleiding: MBO/ MTS

Stages en werkervaring: CS/Credit Controller / Account Receivable / Revenue Protection at ACN Europe BV
Handle, and provide good understanding incoming and outbound calls from customers and technical logistic. Phone duty; answer to telephone calls assuring the highest possible availability on the Phone and make sure that the customer issue will be solved in a short time, in accordance to the company policies and procedures.
Accurate order entry in our order management tool, and forward placing orders of partsrequired to field engineers or agents.Management of open orders; communicate delays to customers, follow up on due and overdue orders internally with traffic and materials management. Answer an average of 80 incoming calls from IBO's per day. Refer and offer assistance on how to locate pertinent information from the company on-line tools. Work and resolve cases in the inbox by using strong analytical skills and demonstrating good decision­making. Maintain  company database Claim handling from customers, ensuring claims are closed within a reasonable timeframe according to companies Key Performance Indicators.Administrator of stock returns.
 Receives, analyze the Bank files,provide the payments in order to allocate them in the appropriated customer account.Reconciliation
Overall monitoring of any possible Fraud opportunities due to technical weaknesses or defects to ensure detection as early as possible.
Collect amounts due in accordance with agreed payment terms.
Monitor and reduce DSO, limit aging of invoices older than 90 days, reduce overdue amounts.
Responsible for customer financial order approval/releases, by balancing the needs of the customer with the financial realities of their liquidity.
Bankruptcy;
Handle, and provide good understanding incoming and outbound calls from customers and technical logistic.
Make sure that the customer issue will be solved in a short time, in accordance to the company policies and procedures.

Opleidingen en cursussen: MBO 1987-1991 Graduate Fashion Designer Isabella D`Este Via Mandria 61 Ischia Porto Napoli 80070
Diploma 1991­1993 Business Administration Course Scuolasì a Salerno Via Carmine 127, Napoli 84100.
I started a Dutch course.

Overige informatie:

Rijbewijs: B

Eigen vervoer: Nee

Persoonlijke eigenschappen: My name is Monica Sgambati.
I am an Italian native speaker and I have a good command of the English.
I am Dynamic & Multitask a fast learner and a great communicator
I have experience on the phone as Customer Service agent and in the last 7 years in Finance as credit controller/AR/Revenue Protection.

Hobby's en interesses:

Gewenste contractvorm: Tijdelijk