Kennis, opleidingen en ervaring:

Opleiding: Universitair

Stages en werkervaring: 2009-2013 Elsevier B.V., Amsterdam, The Netherlands
Senior e-Sales Support Coordinator Health Sciences Global Products, Providing support and follow-up to Regional Directors, Account Managers, Associate Account Managers and In-House Sales Associates. Develop and enhance the assigned sales targets and revenues goals by supporting the Sales of Elsevier Health Sciences electronic products and services to defined customers primarily email. Establish, develop and maintain targeted customers. Develop sales plans based on sales objectives Organise the commercial realisation of contracts, arrangements and licences Organisation of own activities; planning, project management *Occasional Travel, Training other members of the Sales Operations team, offering support and guidance to the new employees from a senior position, working in a pro-active manner with a strong focus on quality and the customer; Build solid working relationships with peers and other departments/teams and offices Worldwide.
2007-2009 Elsevier B.V., Amsterdam, The Netherlands

e-Sales Support Coordinator Corporates Providing support and follow-up to Regional Directors, Account Managers, Associate Account Managers and In-House Sales Associates. Develop and enhance the assigned sales targets and revenues goals by selling Elsevier Science and Technology electronic products and services to defined customers primarily by phone and email. Establish, develop and maintain targeted customers. Develop sales plans based on sales objectives Organise the commercial realisation of contracts, arrangements and licences Organisation of own activities; planning, project management *Occasional Travel.

2006-2007 Elsevier B.V., Amsterdam, The Netherlands

Contract & Invoice Management Team Coordinator for Spain, Portugal and France. Providing support and follow-up to Regional Directors, Account Managers, Associate Account Managers and In-House Sales Associates. Sending invoices to the customers, preparing the renewals and sending the renewal’s quotes calculations to the customers according to their agreement’s conditions and fee’s.


2005-2006 Elsevier B.V., Amsterdam, The Netherlands

e-Sales Support Coordinator Academics & Government. Providing support and follow-up to Regional Directors, Account Managers, Associate Account Managers and In-House Sales Associates. Develop and enhance the assigned sales targets and revenues goals by selling Elsevier Science and Technology electronic products and services to defined customers primarily by phone and email. Establish, develop and maintain targeted customers. Develop sales plans based on sales objectives Organise the commercial realisation of contracts, arrangements and licences Organisation of own activities; planning, project management *Occasional Travel

2001- 2004 CBE Computer Brokers Exchange N.V., Zeist, The Netherlands.

Marketing and Sales Executive for Russia and Southern Europe.Responsible for The Organization of the CBE Annual Conference ( The Main European Event of the Secondary Computer Industry ).As Marketing and Sales Executive focussing on building strong relationships with customers providing them three major services:

The CBE-OnlineXchange.com: which gives access to trade information and online negotiations; the annual World Directory of Computer Brokers: which gives up-to-date information on companies active in the used ICT market and the annual CBE Conference which gives you the opportunity to meet your fellow traders in person.

1999 – 2001 GE Access, Amstelveen, The Netherlands.

Account Executive/Customer Support

1996-1999 Stream International, Amsterdam, The Netherlands.

Technical Support Representative

1995-1996 Hewlett Packard, Amsterdam, The Netherlands.

Technical Support Representative


Additional previous employment history available if needed.

Opleidingen en cursussen: EDUCATION

Moscow State University, Moscow, Russian Federation. Russian Language and Literature.(1985-1991)

Graduated Teacher of Russian, Qualified Interpreter-Translator (Spanish-English-Russian).

Amsterdam College, Amsterdam (1992-1995) Dutch Language and Literature.

Graduated with a Dutch diploma.

Additional previous Educational history available if needed.

Overige informatie:

Rijbewijs: Geen

Eigen vervoer: Nee

Persoonlijke eigenschappen: SKILLS, KNOWLEDGE & ABILITIES

18 years of Customer Care, Sales Support, Coaching, Training, Excel, MS Office, Internet Explorer, SAP (Vantive), Siebel (CRM), attention to detail, execution of tasks, excellent written and oral communication, excellent interpersonal skills, Organized, able to work independently and on a team, Liaison, Flexible, Result Focused, Motivated, Dedicated and Solution orientated with strong analytical skills

Hobby's en interesses:

Gewenste contractvorm: Fulltime