Kennis, opleidingen en ervaring:

Opleiding: HBO/ HTS

Stages en werkervaring: Professional experience

13th December 2013 – 11th November 2015 Mobile Helpdesk Spain/France/Italy/UK
(guidance downloading applications, billing, order placement and general support for phone/ tablet issues for employees of International companies) Tangoe, Amsterdam

7th March 2011-31st October 2013 Sales, tour guide Spain/France/Italy/England, jewellery responsible (monitoring quantity of good, inventories and reports) Coster Diamonds, Amsterdam

15th August 2009 - 28th February 2011 Account Coordinator Spain, support Field Sales Manager, maintaining relationships with customers, providing pricing and proposals, resolving questions/problems, follow-up on unresolved issues to client¡¦s satisfaction. Logistics (shipping, track-trace) return goods, complains, invoices and financial reporting, update of clients database, process enquiries, quotes and orders, maintenance of archive and general administrative tasks, Conveyor Solutions Intralox LLC, Amsterdam

15th November 2007 -14th May 2009 (declared bankruptcy) Customer Care Spain Manager assistant Internal database update for use of various departments , complain handling, budgets reports for finances/sales and other departments, update public website contents and layouts, improving archive order system, reducing inventories, 3Circles Media TV Productions, Amsterdam


11th September 2000 - 1st August 2007 (Bought by Verizon) Back Office Spain/France/Italy (customer support networking and communication systems, administration, internal website projects management- team in association with other departments, procedures development) MCI Worldcom, Amsterdam

29th June 1998 - 3rd July 2000 Sales, tour guide Spain/France/Italy groups, jewellery safe-room responsible (retail, monitoring quality/quantity of movement and storage of goods, inventories and reports) Gassan Diamonds, Amsterdam

11th March 1996- 22nd June 1998 Order management Spain/France/Italy Process Gardening Magazine mail orders Bakkers BV, Hillegom

Opleidingen en cursussen: Education

1976 1984 Primary School, Valencia (Spain)
1984 1988 High School Maria Enriquez, Valencia (Spain)
1988 1993 College for Professional Formation (Tourism), Barcelona (Spain)
1996 2000 Dutch language course Studiehuis, Leiden
2009 Dutch language course for NT2 Nedles, Amsterdam
2013 Art History course Vrije Academie/Hermitage

Languages

Spanish : Native
English : Fluent
French : Good
Italian : Good
Dutch : Good

Overige informatie:

Rijbewijs: Geen

Eigen vervoer: Nee

Persoonlijke eigenschappen: Profile
The ability to work logically and systematically, with good time management
Problem-solving and decision-making skills
Commercial awareness
Flexibility to manage change
Strong personal skills and capable to work as part of a team
Excellent communication both oral and written
A positive attitude

Hobby's en interesses: Yoga ( Sports), Books, Films, Musea (art), Traveling

Gewenste contractvorm: Fulltime