Kennis, opleidingen en ervaring:

Opleiding: MBO/ MTS

Stages en werkervaring: Work experience:

jul 2015 – oct 2015 Customer Service with Jack Links in Amsterdam
- I prepared and archived orders for the German market
- Customer contact German customers
- Checking on expected deliveries, Lead Times and Out of Stock products

aug 2014 – feb 2015 Customer Relations Representative with Misco Nederland BV in Amstelveen
- Customer Service issues still ongoing
- Arranging returns for electronics equipment
- Contact with customers and distributors

jan 2014 – jul 2014 Customer Service representative with Skiffy BV in Amsterdam
- Customer contact
- Order entry via SAP, Oracle based or similar company system.
- Checking on expected deliveries, Lead Times and Out of Stock products

sept 2012 - jan 2013 Customer Service representative with Stream Global Services in Amsterdam
- Customer contact with B2B customers and end users concerning Nike product.
- Order entry and customer data update via company system.
- Solving customer issues for the German and UK markets.

nov 2007 - apr 2010 Customer Service representative with Intralox L.L.C. Europe in Amsterdam
- German and UK Customer contact concerning conveyor belts.
- Order entry and customer data update via company system.
- Technical calculations. Attend technical product trainings.

june 2005 - sept 2007 Customer Service representative with Verizon Business in Amsterdam
- German customer contact concerning scheduled maintenance on the network.
- Raising tickets for customer outage issues and escalating them.
- Customer data update via company system and liaise with German Tech. Team.

apr 2000 - may 2005 Customer Service representative with Pearson Education in Amsterdam
- German customer contact concerning English Educational publications.
- Order entry and customer data update via company system .
- Arranging inspection copies for Schools and University teachers.

sept 1986 - mar 2000 Customer Service representative with Johan Pützfeld in Amsterdam
- Customer contact for worldwide markets. (up to decentralization)
- Order entry and customer data update via company system .
- Deputized in the UK office and participated at Int trade fairs (Hannover Jakarta)

Extracurricular activities:

nov 2010 - jan 2012 Sabbatical - Schell Rene A.M
- Study research into the cultural history of Indonesia. (Kebudayaan dan Sejarah)
- Looking into the significance of the Keris in Indonesian / Malay culture.

Opleidingen en cursussen: Education
2010 - 2011 MBO, Buitengewoon Opsporingsambtenaar (Special Investigator).
Leidse Onderwijs Instellingen

1985 - 1986 VWO
Knorringa Avondscholengemeenschap in Amsterdam

1979 - 1984 HAVO HAVO Diploma = High School certificate
Spinoza Lyceum in Amsterdam

Courses 2012 Telephone Compliance Training Certificate
Stream Global Services in Amsterdam

2005 Effective Telephone Techniques Certificates
Improve Profitability
Verizon Business Netherlands in Amsterdam

1998 Exportsdocuments Certificate
and customs clearance handling.
Fenedex in the Hague

Overige informatie:

Rijbewijs: Geen

Eigen vervoer: Nee

Persoonlijke eigenschappen: International Customer Service and Order Management Representative as part of the Supply Chain. Readily available 40 hours per week (weekdays). English native and German near-native language skills, good listener, strong empathy for customers. Excellent cross cultural communicator is looking for an international team.

I am strong at mingling with people and an excellent cross cultural communicator. In easily switching between different cultures I have already been characterized as a true "internationalist" by my colleagues.

Hobby's en interesses: Worldwide numismatologist.

Gewenste contractvorm: Fulltime