Kennis, opleidingen en ervaring:

Opleiding: HBO/ HTS

Stages en werkervaring: • 2013 Investing in Real Estate and renting out apartments for short stay
Starting this past year, I have made some investments in Real Estate with the objective of renting out apartments for short stays by visitors from all over the world. The establishment of a professional website, presentation of promotional material, and a well-organized reservation system, have been of great influence to my current success.
I support the customer throughout the entire reservation process until their bjooking. Customer service and productive, efficient management are my key success factors in getting a high amount of reservations. Because of my flexible, service oriented and problem solving approach, I ensure that customer expectations are met. A high customer satisfaction rate gives great personal pleasure, but also provides customer loyalty, word-of-mouth promotion and sales along the way.


• 2011-2013 Medior Employee Client Service at ABN AMRO MoneYou
I was part of the support team that helped MoneYou to launch an online Bank organization in Germany. It was my task to translate product specifications and regulations from Dutch to German. Addtionally, I handled 2nd line calls (?) and customer emails, evaluated internal and external Customer Service calls and developed and implemented product improvements.

• 2011 B2C Call Agent at Belsell in Almere
I was responsible for contacting American Express Credit Card holders who are also member of the KLM Frequent Flyer program Flying Blue. My tasks were to listen and respond to customer complaints, identify customer needs and explain American express and Flying Blue program characteristics.

Opleidingen en cursussen: • 2011, 2012, 2013 Several Banking courses about, processes and organization, Banking processes by German law and Customer service.
• 2011 American Express and Flying Blue program course
• 1990 Interactive course Dutch at the Goethe Institute Amsterdam
• 1986-1989 Hamburg Trading University: International trading & shipping
Work
Language: Dutch: excellent
English: excellent
German: native speaker

Overige informatie:

Rijbewijs: A,B

Eigen vervoer: Nee

Persoonlijke eigenschappen: I can listen attentively, understand feelings, identify customer needs, resolve differences and problems, analyzes issues, defines needs, assesses situations, can handle details, multi tasking.

Hobby's en interesses:

Gewenste contractvorm: Fulltime