Kennis, opleidingen en ervaring:

Opleiding: MBO/ MTS

Stages en werkervaring: May 2014 – tot nu “Nh Hotel Museum Quarter****” (Amsterdam)
Receptionist, customer care.

Apr 2013 – Dec 2013 French language course (France)

Apr 2012 – Apr 2013 “Booking.com” (Amsterdam)
Customer Service Executive Handling pre - and post online hotel Reservations and special requests, acting as a solution-finder between customers and the hotels.

Apr 2011 – Apr 2012 Call center “(Synovate) Ipsos” (Amsterdam)
Marketing research (per phone), including handling a customer satisfaction for Philips Lighting & Healthcare (Russian market).

Jan 2010 – Feb 2011 Hotel “Gulpen” (Gulpen, Limburg) receptionist, customer care.

Dec 2007 – Dec 2009 (Maastricht) Voluntary (Au pair) Home-Caring for an elderly person.

Opleidingen en cursussen: 2001 - 2006 Management course at Moscow Institute of Management and Economics
1991 - 2001 Gymnasium Moscow
2010 - 2012 Nederlandse als Tweede taal
2014 BHV course (bedrijfshulpverlening) Emergency services certificate

Overige informatie:

Rijbewijs: A,B

Eigen vervoer: Nee

Persoonlijke eigenschappen: Passionate about Customer Service

Hobby's en interesses:

Gewenste contractvorm: Fulltime