Kennis, opleidingen en ervaring:

Opleiding: HBO/ HTS

Stages en werkervaring: Post NL, Australiehavenweg, Amsterdam Sloterdijk, Netherlands.
Production Medewerker/Machine Operator/Post Sorteerster (8 August 2011 – 24 February 2013)
Ervaring/experience: sorting and processing all sizes of post, both manually and using machines. Teamwork. Initiative. Working to strict deadlines. Experience of 24-hour shift pattern.

ISS Cleaning Services, Ringdijk 60, Postbus 94540, 1090 GM, Amsterdam, Netherlands.
Schoonmaakster/Cleaning Operative (6 August 2009 - 16 May 2011)
Ervaring: cleaning offices, toilets, colleges, buildingsite offices, hospitals, conference centres. Use of chemicals. Working alone, and in a team. Effective time management. Initiative.

Flora Holland Bloemenveiling, Aalsmeer, Netherlands.
Medewerker/Order Picker (23 July 2009 – 27 July 2010)
Ervaring: teamwork; accuracy; speed; multicultural work environment; flexibility; physical strength.

Pumpkin Patch (children's clothing retailer), Eden Centre, High Wycombe, England.
Duty Manager (27 October 2008 – 15 May 2009)
Duties: opening/closing store; delivery processing; target awareness; refunds; cleaning store;
ensuring adherence to company policy; cashing up; security; maintaining store standards; driving sales
and instore promotions; visual merchandising; daily store/team management; actioning paperwork and email correspondence on a daily basis; KPI dissemination/interpretation; customer liaison; staff training.

Premier Inn (employer is Whitbread), Groby Road, Leicester, England.
Night Receptionist (23 May 2008 – 26 October 2008)
Duties: regular security patrols; hospitality maintenance; checking in guests; team rota management/compilation; general administration procedures; adherence to and promotion of brand standards; confidentiality awareness; troubleshooting; constant customer liaison; waste management.

Ethnikcity, Parvette House, Abbey Street, Leicester, England.
Personal Assistant to Head of Training (6 December 2007 – 6 February 2008)
Duties: managing appointment diary; training new staff; trouble-shooting; liaising with clients and training organisations; processing placement administration; compiling minutes.

Carter and Carter Group plc, Humberstone House, 81 Humberstone Gate, Leicester, LE1 1WB.
Temporary Administrative Assistant/Classroom Assistant (23 July 2007 – 19 October 2007)
Duties: searching/updating confidential client data on Fern Information Management Programme; reception; processing travel expenses/work placement paperwork; routing telephone calls; file management; accessing Microsoft Outlook to book client appointments into Personal Advisers’ diaries; photocopying; compiling client introductory packs; invigilating/marking Basic Skills’ assessments; researching classwork assignments online; teaching/assisting adult learners in class.

Vintage Wines Limited, Amstelkade, Amsterdam, Netherlands.
Export Sales Administrator (May 2002 - April 2003). For details please see below

International Call Centre, Derkinderenstraat, Amsterdam, Netherlands.
Temp Market Researcher (via Olympia , Haarlemmerstraat 41, Amsterdam; Nov 2001 - Feb 2002)
Duties: cold-calling clients in United Kingdom; conducting telephone interviews to ascertain client requirements re potential future markets; recording received information onto computer database.

Vintage Wines Limited, Rustenburgerstraat 351, Amsterdam, Netherlands.
Export Sales Administrator (July 1999 – Sept 2000)
Duties: producing certificates/invoices for international sales of Bordeaux investment wines, using relevant computer packages; corresponding with Customs & Excise Bonded Warehouses; processing payments/reminders; training admin support staff; weekly liaising with company directors/eclectic international clientbase, via post and telephone; brochure despatch; ordering office supplies; operating fax, scanner, reprograph; processing daily correspondence; maintaining filing system.

William Jackson's Grocers, Queens Road, Leicester, England.
Checkout Assistant/Shelf Stacker (July 1998 – July 1999)
Duties: customer service; operating cash register; stock rotation; shelf stacking; cleaning shop; shift availability; security awareness at work.

Strathclyde Police Headquarters, 173 Pitt Street, Glasgow, Scotland G2 4JS.
Clerical Assistant/Trainee Fingerprint Officer (Oct 1990 – Sept 1997)
Duties: Official Secrets Act confidentiality; data input (computer/manual); staff supervision/ training; coding crime/road accident forms; fingerprint comparison (computer/manual); chronological/alphabetic filing; telephone enquiries (internal/external).

Highland Regional Council, Fort William Library, Inverness-shire, Scotland.
Temporary Newspaper Indexer (Mar 1986 - Mar 1987)
Duties: transferring information from hard copy to index cards, preparatory to compilation of indexed reference file; general clerical duties.


References

Work references available upon request.

Opleidingen en cursussen: Qualifications
Course Title
CLAIT Plus (Diploma)
Basic Counselling Skills
Key Skills ICT
Health & Safety/Food Safety
Adult Numeracy/Literacy
Human Resource Managemt
Office/Study Skills/Typing 2
Mathematics Grade 3
Bookkeeping & Accounting
Latin / Biology
English / French
Mathematics
English/French/Latin/Biology
History/Arithmetic/Chemistry Awarding Body
Oxford Cambridge & RSA
Middlesex University
City & Guilds
Royal Instit. of Public Health
City & Guilds

Overige informatie:

Rijbewijs: Geen

Eigen vervoer: Nee

Persoonlijke eigenschappen: Personal Qualities Organised, approachable, methodical, thorough, and accurate. Articulate and creative, with a direct style of communication. Strong work ethic and considerable experience of working on own initiative. Confident with acquiring new skills. Sensible and considerate when dealing with clientele.
Work experience

Hobby's en interesses:

Gewenste contractvorm: Fulltime