Kennis, opleidingen en ervaring:

Opleiding: HBO/ HTS

Stages en werkervaring: Since 10/2012 to 07/2013 |NCP - Supplier for the Automobile and Food Industry
Manager of Customer Service, Sales and Commercial Support Department
Team leader of a 6 person’s team;
Managing the entry and execution of price demands;
Following the orders status through the production process until the delivery date;
Provide the client with day to day assistance and complaint handling analyzing the problem and find solutions;
Credit control resolution, contact customers regarding overdue accounts to settle balances immediately in full.
From 06/2005 to 09/2012 |Epedal - Metal parts supplier for the Automobile/Motorcycle Industry
Technical/Commercial & Sales Manager – Technical Budgeting and commercial relationship with customer
Production parts/projects cost estimation.
Receive price demands from national and international clients and draw a their production budget;
Maintain contact with them in order to follow our price proposals;
Complaints handling in close cooperation with the quality, production and engineering department to resolve and find solutions;
Follow up the order’s status to keep the client informed.
Credit control resolution, contact customers regarding overdue accounts to settle balances immediately in full.
From 01/2004 until 02/2005 |Camaral - Aluminium frame company
Quality manager and CNC programmer
Proceed to the quality control of the production process;
Insure the implementation of the quality standards through the different stages of production;
Responsible for programming the CNC machinery in support of the production process.

From 04/2003 until 10/2003 |Unitractores – Tractor assistance company
Junior Product and Process Engineer and assistant of business development
Product and Process Engineer
Manage the manufacturing process;
Oversee the projects development.

From 09/2001 until 09/2002 |FIAT – Castro & Castanheira- Automobile dealer
After sales Technical Support
Responsible for receiving the customers and forwarding their maintenance processes trough the workshop;
Responsible for providing technical support to customers;
Keep constant knowledge of their vehicle status;
Handling complaints in closure with the Quality responsible.

Opleidingen en cursussen: Bachelor in Mechanical Engineering and Boulogne Graduation at ISEC (Superior Institute of Engineering of Coimbra)
Graduated as Technician in Occupational Health and Safety by FIO (Fórum de Gestão e Inovação.Lda)
Project Designer of Gas network - ANET (Associação Nacional de Engenheiros Técnicos)

Overige informatie:

Rijbewijs: B

Eigen vervoer: Nee

Persoonlijke eigenschappen: Efficient daily management of goals and priorities;
Good problem solving skills and solution orientated;
Highly organized and used to a multiple task performance;
Good ability to adapt to multicultural environments gained through several years contacting customers from different nationalities;
Team spirit acquired through the leadership of a working team and to the practice of team sports;
Excellent communication skills and ability to create empathy/bonds.

Hobby's en interesses:

Gewenste contractvorm: Fulltime