Kennis, opleidingen en ervaring:

Opleiding: MBO/ MTS

Stages en werkervaring: WORK EXPERIENCE
12 april 2014 – at present
Front Office Receptionist
Hotel, Amsterdam (NL)
Tasks and responsibilities:
The welcoming of guests in a friendly and courteous manner and showing guest recognition as much as possible. The checking in and checking out of guests in an efficient and professional manner, according to the hotel procedures and standards of The Leading Hotels of the World. The registration of guests according to hotel procedures. Maintain contact with the guests and handle accordingly to complaints, request and inquiries to ensure that the high standards are being delivered. Inform Housekeeping and Room service with regards to early check-ins, late check-outs and room changes. Answer internal and external phone calls in an efficient and courteous manner. Report possible unusual occurrence and requests to the Front Office Supervisor or Front Office Manager.

15 September 2008 – 03 September 2012
Representative assistance
ACN Europe B.V. Amsterdam (NL), Amsterdam (Netherlands)
Tasks and responsibilities:
Answer incoming queries from customers and/or representatives, solve these
queries directly. Process all incoming customer letters/faxes/e-mails. Registration of all
contacts in the computer system. Signalize unusual situations fast and address to management follow-up as necessary. Hostess during Company's Conventions.

30 May 2006 – 05 September2008
Team Leader customer service
Sykes Enterprises Inc. B.V.- Amsterdam (NL), Amsterdam (Netherlands)
Tasks and responsibilities:
In/Outbound Calls, Administrative responsibilities(Exxon’s Reports), Efficient
Customer Service, handling directly client requests, updating process and procedures,
Supervisor support for the Italian Team daily operations, managing and distributing Team workload, reporting client campaigns.

20 March 2005 – 31 March 2006
Front Office Receptionist
Rodrigo de Vivar –Resort & Country, Rome (Italy)
Tasks and responsibilities:
Client assistance; Reservations; Accounts management; Inventory and
supplies ordering; marketing, advertising and sales of company products

20 November 2003 – 18 March2005
Finance and sales associate professional
Miliu' -Haute couture shoes and leather accessories, Rome (Italy)
Tasks and responsibilities:
Customer service; sales; inventory and stock orders; store window design

02 December 2002 – 13 June2003
Sales Marketing
Wall Street Institute, Rome (Italy)
Sales of company products and scheduling of classes for clients

Opleidingen en cursussen: 16 December 2013 at present (SIPI Taal School)
Learning dutch language for beginners

05 July 2000 Certificate in ‘Personnel Management’
Higher institute of Education ‘I.T.C. Gino Zappa’, Roma (Italy)
Certificate in ‘Personnel Management’
Accounting; human resources; law; economic management of companies;
client communication

Overige informatie:

Rijbewijs: B

Eigen vervoer: Nee

Persoonlijke eigenschappen: I'm Accurate, Adaptable,Ambitious, Attentive, Calm, Cooperative, Energetic, Flexible, Hardworking, Motivated, Organized,People-oriented, Reliable, Resourceful, and Versatile.

Hobby's en interesses:

Gewenste contractvorm: Fulltime