Kennis, opleidingen en ervaring:

Opleiding: Universitair

Stages en werkervaring:
Dates

Occupation or position held
Main activities and responsibilities






Name and address of employer

Type of business sector




Dates September 2013- Present

IT Support Engineer
- Acting as a single point of contact between service providers and internal customers; keeping a high degree of customer focus.
- Request fulfilment.
- Incident management.
- Major incident management and reporting to stakeholders.
- User support onsite and remotely.

Teleperformance Benelux,
www.teleperformance.com
Contact Centre




August 2010- September 2011
Occupation or position held ICT Coordinator for Albania, Kosovo and Northern Cyprus
Main activities and responsibilities - Participate in the development of the continental IT strategy and standards.
- Provide technical support for the national and regional IT projects.
- Design the IT national plan. Create IT budgeting and coordinate sources for project implementation.
- Communicate and report IT projects progress to the regional and continental IT office.
- Installing, configuring and maintaining network servers and devices.
- Provide trainings to end users for new technologies, support for hw / sw related issues.
Name and address of employer SOS Children’s Village (Albania)
www.sos-childrensvillages.org

Type of business or sector NGO







Dates



January 2004- July 2010
Occupation or position held System Administrator , Windows Network Servers
Main activities and responsibilities - Managing core infrastructure services such as; AD, DNS, DHCP, FS, MS Exchange, AV Console, Backup and Restore.
- Participating in the development of the DRP and BCM and other related internal policies.
- Part of a team to automate management tasks, streamline processes and perform standard administration functions as needed.
Windows security administrator.
- Define user access level authorization and execute approved requests.
- Auditing user activities in accordance with IT security policies.
- Part of the Incident Response Team regarding IT Security issues.
Name and address of employer Societe Generale Group
www.societegenerale.al

Type of business or sector Banking

Opleidingen en cursussen:

Education and training

Dates September 2012
Title of qualification awarded Bachelor in Applied Informatics
Name and type of organisation providing education and training Logos University
www.universiteti-logos.com

Dates April 2014
Title of qualification awarded ITIL Foundation 2011
Name and type of organisation providing education and training
Successfully completed fundamental level.
Loyalist Certification Services
www.loyalistexams.com


Dates
Title of qualification awarded
Name and type of organisation providing education and training

Dates
Title of qualification awarded
Name and type of organisation providing education and training

March 2009
Training – Linux – Red Hat Essentials
Societe Generale Bank
www.societegenerale.al

September 2003
Training – MSCE Windows 2000 Server and Network Essentials
InfoSoft System
www.infosoftgroup.com.al

Mother tongue(s) Albanian

Other language(s) English, Italian.
Self-assessment Understanding Speaking Writing
European level (*) Listening Reading Spoken interaction Spoken production
English C1 Proficient user C1 Proficient user C2 Proficient user C2 Proficient user C2 Proficient user
Italian C1 Proficient user C1 Proficient user C1 Proficient user C1 Proficient user B1 Independent user

Overige informatie:

Rijbewijs: B

Eigen vervoer: Nee

Persoonlijke eigenschappen: Team work: All my tasks in previous positions have included a large degree of team work. In order to accomplish personal or department objectives, I had to learn how to best work in teams and improve further my communication skills.
Intercultural skills: Having worked in foreign owned banks and institutions, I have learned how to work and cooperate with people from different cultural backgrounds. Many projects and trainings where I have participated were set in an international environment.

Hobby's en interesses:

Gewenste contractvorm: Fulltime