Kennis, opleidingen en ervaring:

Opleiding: Universitair

Stages en werkervaring: Nov 2014 – now
Market researcher
• Gather information about target products (media, technology, press etc.)
• Getting an overview from manufacturers to answer required questions per inventory process
• Provide valuable insight to help reduce business risks, spot current and upcoming problems in
our inventory and identify opportunities.
• Using statistical organized information to monitor the progress of research and writing detailed report and present to Marketing Manager/Supervisor
• Implements marketing and advertising campaigns by assembling and analysing forecasts;
• Researches competitive products by identifying and evaluating product characteristics, market share, pricing, and advertising; maintaining research databases.
• Interpreting data to identify patterns and solutions, writing reports, including surveys
• Evaluating past performance of a product

Nov 2013 – Aug 2014 Assistant HSK Manager
Vrolijk, Amsterdam, Holland

A wide-ranging role, focusing on administration and management:
Office Administration and Team leading

• Reporting directly to a General Manager and in their absence the Operations Manager
• Liaise closely with other Heads of Department, Support Services and Head Office
• Responsible for the management, training and development of all supervisors and company staff
• To strive to continually exceed customer expectations and provide excellent customer care to partners and clients
• To effectively communicate policies and procedures
• To provide customer and client feedback to further develop standards and reflect market changes
• To ensure that managers are aware of the importance of their personal presentation and to ensure that all employees in the unit adhere to the correct standards of dress and appearance
• To deputise for the General Manager in their absence
• To ensure through effective communication, that all employees consistently demonstrate an excellent level of customer care
• To establish a committed and motivated team
• To ensure recruitment, induction, training, promotion, performance management, development and discipline of all employees
• Optimum performance of all employees to be achieved through accordance with company employment and equal opportunities policies
• To write training plans for all employees within your area and ensure that the personal development of individuals is monitored to maximise their benefit to the business
• To optimise financial controls through ensuring tight control of resources
• To initiate action to ensure all unit costs are in line with agreed client budgets
• To establish good client relationships and ensure that weekly communication is maintained and to liaise with your General Manager to further develop client relationships

Apr 2012 - Sep 2013 Executive Supervisor
Bv Hos Company, Amsterdam, Holland
• Promote, monitor and maintain health, safety and security of self, team and others
• Carry out Risk Assessments
• Holding team meetings
• Communicating information to staff, management and, if necessary other departments
• Briefing teams
• Allocating work and supervising the housekeeping staff
• Training staff
• Develop their own skills and manage their time
• Survey, collect and record data on the working environment
• Report on the condition of the work environment to managers
• Promote good team work
• Estimating resource requirements and programme work.
• Using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce correspondence and documents and maintain presentations, records, spreadsheets and databases;
• Devising and maintaining office systems;
• Using content management systems to maintain and update websites and internal databases;
• Attending meetings, taking minutes and keeping notes;
• Liaising with staff in other departments and with external contacts;
• Ordering and maintaining stationery and equipment;
• Sorting and distributing incoming post and organising and sending outgoing post;
• Organising and storing paperwork, documents and computer-based information;
• Photocopying and printing various documents, sometimes on behalf of other colleagues.

Jun 2009 - Mar 2012 Supervisor
NH Hotels, Amsterdam, Holland
• Helping with training and development of the existing team
• Completing paperwork
• Handling complaints (from both staff and customers)
• Financial responsibilities
• Maintained the inventory of company's collateral & company's stationary.
• Helping with promotional events
• Reporting to senior management
• Assisted with the facilities work (goods in and out, processing etc) to ensure the smooth running of the building.
• Proofread documents for accuracy and grammar.
• Coordinated recurring department meetings
• Production and implementation of improvements to the administrative system within the regional office

Mar 2009 - Jul 2009 Customer service
City Council, Stary Targ, Poland
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analysing customer needs.
• Prepares product or service reports by collecting and analysing customer information.
• Contributes to team effort by accomplishing related results as needed

2008 Polish – English Translator
Sierra Communication Ltd. Waterford, Ireland
• reading through original material and rewriting it in the target language, ensuring that the meaning of the source text is retained;
• using specialist dictionaries, thesauruses and reference books to find the closest equivalents for terminology and words used;
• using appropriate software for presentation and delivery;
• researching legal, technical and scientific phraseology to find the correct translation;
• liaising with clients to discuss any unclear points;
• proofreading and editing final translated versions;
• providing clients with a grammatically correct, well-expressed final version of the translated text, usually as a word-processed document;
• using the internet and email as research tools throughout the translation process;
• prioritising work to meet deadlines;
• providing quotations for translation services offered

Opleidingen en cursussen: 2004-2008 University of Gdansk, Gdansk, Poland
• Bachelor (English philology)

2004-2008 Regent College, Elblag, Poland
• Bachelor (English literature)

2000-2004 ZSTI, Elblag, Poland
• High school (IT profile)

Overige informatie:

Rijbewijs: B

Eigen vervoer: Nee

Persoonlijke eigenschappen: OTHER INFORMATION
• Attending Dutch course

Hobby's en interesses:

Gewenste contractvorm: Fulltime