Kennis, opleidingen en ervaring:

Opleiding: Universitair

Stages en werkervaring: 07.2013–10-2014 Paradisorum (Almere, NL)
Assistant - Sales, Marketing & Customer Service

Part-Time - Assistance with website administration, setting-up the shop and warehouse(s), marketing activities related to launch and promotions, processing orders, general sales and customer service enquiries.

03.2005–07-2013 (Reed-) Elsevier B.V. (Amsterdam, NL)
Sales Support Coordinator

Central contact for enquiries from clients, agents and all areas of sales, finance, legal and operational departments. Supporting the sales process, administration and coordinating back office work. Handling pre- and after-sales matters within complicated processes and in compliance with policies such as SOX and O2C.
Preparing detailed quotations and proposals; completing renewals; making ROI, cross-sell and upsell analysis; client master-data administration and investigations; making legal contracts and amendments; chasing approvals and signatures; PO, invoice, tax and credit control; providing customer care; reporting for management; offering process and efficiency improvement ideas; piloting new systems; writing process documents; giving presentations; training and mentoring colleagues. Won 3 awards for Service and Dedication.

12.2002–03.2005 Elsevier Science (Amsterdam, NL)
Customer Service Rep. & Web-Editions Administrator

Dealing with any customer and internal enquiries received at the E-Helpdesk for several services. Internal reporting about client access and planning difficult set-ups. Controlling access and entitlements to scientific journal articles, e-books and specialist databases. Use of many tools and systems to perform duties. 2 awards.

07.2002–11.2002 Orchestra S.A. (Montpellier, FRANCE)
Order Management and Warehouse Assistant

Organisation and picking of stock and deliveries at the large central warehouse of a French clothing company.

08.2000–05.2002 ACT Teleconferencing (London, UK)
Assistant Product Manager

Analysing the video and Internet conferencing product portfolio and performance, to adapt services, prices and processes as appropriate. Developed and piloted new services and products; wrote procedures and some ISO processes; created marketing materials; gave training and support internally and externally; made competitive analysis; and presented to the UK and European senior management meetings.

03.2000–08.2000 ACT Teleconferencing (London, UK)
Video and Internet Conferencing Specialist

Management of client videoconferencing requirements, from reservation to invoicing, plus customer care. I was actively involved with the developer of the new video reservation system to get it working well.

01.2000–03.2000 White House Country House Hotel
Bar Supervisor (Weekends/Evenings/Events)

Serving clients at bar and lounge and events, stock management, at 4-star Hotel in Alfriston, East Sussex, UK.

06.1999–03.2000 British Airways Holidays (Crawley, UK)
Salesperson - Specialist 'Cities'

Selling hotels, flights and packages to customers and agents using real-time reservations systems. Also dealing with general enquiries and customer care calls. Piloted newest credit card authorisation system.

03.1999–06.1999 Public Attitude Surveys (Sussex, UK)
Market Research Fieldwork

Finding and interviewing respondents for in-depth market research. Demanding time-frames and quota criteria.

06.1998–06.1999 Leisure Parcs (Eastbourne, UK)
Bars and Club Assistant

Serving in the very busy nightclub, sports bar, and traditional pub on Eastbourne Pier.

09.1997–06.1998 Eastbourne Council (Eastbourne, UK)
Catering Assistant

Serving in council owned cafés, theatres, conference halls and other venues.

04.1997–09.1997 Eurocamp (Chabeuil, FRANCE)
Campsite Courier (& Customer Services Rep.)

Responsible for reservations, cleaning and other customer requirements on a busy campsite in Southern France. Also called upon to cover alone at a campsite in the Ardèche until replacements arrived. Rated excellent by customers using ‘Site Scorecard’ feedback system.

06.1996–01.1997 Hoverspeed (Dover, UK)
Hovercraft - Cabin Crew Member

Same as below, plus I also did some financial and other office work, during major maintenance on Hovercraft.

03.1995–09.1995 Hoverspeed (Dover, UK)
Hovercraft - Cabin Crew Member

Providing top service and strict safety to clients; ticket control; boarding and disembarking passengers; selling and handling large amounts of cash. French and cultural awareness were essential. Challenging shift patterns. First Aid, Health and Safety, and Sea Survival certifications.

11.1994–02.1995 Iceland Frozen Foods (Canterbury, UK)
Fresh Foods Supervisor

Responsibility for Fresh Foods.

07.1993–11.1994 Iceland Frozen Foods (Canterbury, UK)
Grocery & Warehouse Supervisor

Responsibilities for control of the warehouse, stock and order, increasing sales, detailed planning, controlling in-store merchandising and advertising, supervising up to 10 full and part-time assistants.

06.1991–07.1993 Iceland Frozen Foods (Canterbury, UK)
Sales Assistant & Cashier

Part-time at college, keen to take responsibility, which led to my promotion in summer 1993.

07.1989–06.1991 Safeway (Herne Bay, UK)
Files Maintenance and Inventory Control Clerk

Starting as Cashier and Sales Assistant (Grocery and Liquor) I moved on to Files Maintenance and Inventory Control, supporting a different manager and a variety of highly responsible administration tasks in each role.

Opleidingen en cursussen: 1995 – 1999 University of Brighton
BA - International Management and Tourism

1991 – 1993 Canterbury College of Technology
BTEC National Diploma - Travel & Tourism

Trainings at Work in Personal Efficiency, Time Management, Communications, Customer Services, Project Working, many more !!

Overige informatie:

Rijbewijs: B

Eigen vervoer: Nee

Persoonlijke eigenschappen: A variety of front line work and office positions have provided a developed set of skills in support, administration, coordination, sales, marketing, finance and legal processes and documents, and various working methods. Hard working, reliable, fast learner and adapter, willing to take responsibility and go the extra mile. Excellent numeracy and literacy. Great eye for detail. Good working to SLA and KPI deadlines and targets; multi-tasking to achieve individual or shared goals. Work well within teams and independently. Experience with supervision and training of staff. Cultural awareness gained especially from experiences living and working internationally, university life and general travel and socialising.

Hobby's en interesses:

Gewenste contractvorm: Fulltime